Order Operations Support Specialist

1 month ago


Chandler, Arizona, United States US Tech Solutions, Inc. Full time

**Job Summary:**

We are seeking a highly skilled Order Operations Support Analyst to join our team at US Tech Solutions, Inc. This is a 3-month contract position with possible extension.

The successful candidate will be responsible for supporting and managing the creation of sales orders based on customer purchase orders submitted. Key responsibilities include:

  • Entering and booking clean sales orders based on purchase orders received from customers and ensuring they match exactly to a quote if applicable.
  • Providing timely feedback to the quote specialist team if applicable and managing any/all sales order changes/updates as applicable.
  • Clearing any/all orders blocks (Credit/Price/Denied Party, etc.) to meet standard Service Level Agreements.
  • Communicating with Sales Ops team members regarding quote/order mismatch issues, customer terms issues, order blocks that need escalation, etc.
  • Booking of all order types including standard off the shelf, integration order types (Modified off the shelf including make to order, make to stock and config to order), as well as consignment, warranty repair, manual kit billing, COI/SBE/CBB, etc.
  • Requesting support from teams to clear order blocks for credit, pricing issues, denied parties, etc.
  • Customer Master CMIR support.
  • First commit promise date determination.

**Job Level Specifications:**

The ideal candidate will have acquired and applied working knowledge of the organization, job, practices, and procedures to be proficient in all aspects of the job. They will perform functions semi-routine in nature and recognize the need for occasional alternative solutions. Work will be performed independently, with minimal supervision, and the candidate will be able to establish priorities and manage time to complete work.

**Work Experience:**

The successful candidate will typically require a minimum of two years of related experience.



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