Customer Service Representative

1 day ago


Sturgeon Bay, Wisconsin, United States Great Clips Full time
Great Clips Salon Receptionist Job Description

We are seeking a highly motivated and organized Receptionist to join our team at Great Clips. As a Receptionist, you will be the first point of contact for our customers, providing exceptional service and ensuring a positive experience from the moment they walk in the door.

Key Responsibilities:
  • Warmly greet customers and provide a welcoming atmosphere
  • Communicate and educate customers on Great Clips processes, including Online Check-in and the Wait Time Monitor
  • Process transactions and issue receipts in a timely and accurate manner
  • Provide general knowledge of retail products and make recommendations to customers
  • Manage the flow of customers between check-in and service, ensuring a smooth and efficient experience
  • Maintain the cleanliness and sanitation of the front desk and lobby area
  • Manage phone calls and respond to customer inquiries in a professional and courteous manner
  • Inform customers about services and promotions
  • Update customer records with contact information
  • Assist stylists in maintaining salon cleanliness and sanitation
  • Commit to working a flexible schedule, including peak times
  • Dedicate to providing exceptional customer service
  • Ability to work in a fast-paced environment and efficiently resolve customer issues

If you are a team player who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join the Great Clips team.



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