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Customer Service Representative

2 months ago

Sturgeon Bay, Wisconsin, United States Pizza Hut Full time
Pizza Hut Customer Service Representative Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Pizza Hut. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.

Key Responsibilities:
  • Answer customer calls in a timely and friendly manner, using our established phone script to ensure consistency and accuracy.
  • Take customer orders accurately and efficiently, using our point-of-sale system to process transactions.
  • Suggest additional menu items to customers, promoting our value offerings and increasing sales.
  • Handle customer complaints and issues in a professional and courteous manner, resolving problems to the customer's satisfaction.
  • Maintain a clean and organized front-of-house area, adhering to our high standards of cleanliness and presentation.
  • Assist with food preparation and other duties as needed, supporting our kitchen team to ensure seamless service.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Basic computer skills, including the ability to use our point-of-sale system and other technology tools.
  • Availability to work a variety of shifts, including evenings, weekends, and holidays.
  • Ability to stand or sit for prolonged periods, with regular breaks to rest and recharge.
What We Offer:
  • A competitive hourly wage and opportunities for advancement within our company.
  • A fun and dynamic work environment, with a focus on teamwork and collaboration.
  • Opportunities for professional development and training, to help you grow and succeed in your career.