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Application Support Consultant

2 months ago

Hartford, Connecticut, United States Voya Financial Full time
About the Role

We are seeking a highly skilled Application Support Consultant to join our team at Voya Financial. As a key member of our organization, you will be responsible for ensuring the smooth operation of our software applications, providing technical leadership, and driving innovation in our digital portfolio.

Key Responsibilities
  • Coordinate software application design, development, testing, quality assurance, configuration, installation, and support to ensure timely implementation of work requests and issue resolution.
  • Provide technical and application portfolio risk management consulting leadership to managers and suppliers.
  • Accountable for the technical delivery of work by the supplier for a defined portfolio.
  • Ensure delivery and planning of large application maintenance and currency efforts in partnership with the supplier and project management.
  • Coordinate with the supplier and the Application Development Project team to transition services and support to the application maintenance transition activities.
  • Partner with architects and shared services teams to ensure Voya standards, software development practices, and compliant designs are met.
  • Review support documentation for Operational IT governance and ensure it is up to standard.
  • Identify opportunities for new services, continuous improvement, and/or cost reduction and manage related change requests.
  • Manage the day-to-day operations of an application portfolio (e.g., application maintenance, stability, innovation, development, incident, change & problem management) inclusive of a vendor team of resources within an outcome-based contract.
  • Monitor Supplier procedures and client interaction to ensure compliance with Voya policy and SLAs.
  • Review performance results and determine when application maintenance support levels need to be changed.
  • Accountable for initiating supplier dispute and contractual change requests.
  • Review and validate service level report accuracy and escalate concerns/discrepancies.
  • Act as initial contact for Suppliers participating in the end-to-end support process.
Requirements
  • Requires a Bachelor's degree or foreign equivalent in Computer Science, Computer Engineering, or a directly related field, and five (5) years of experience in a Software Application Development role or related position.
  • Experience must include:
    • Supporting Digital Retirement Services Digital Portfolio;
    • Utilizing Cloud Technologies including Pivotal Cloud Foundry (PCF), AWS, Docker, Apigee gateway;
    • Utilizing App and Web Servers including Jboss, Tomcat, WebSphere, Weblogic, or IIS;
    • Utilizing Web Technologies including Java, JSP, Servlet, Java API, HTML, JavaScript, Maven, C#,.NET, or Asp.Net Web services;
    • Business analysis within a digital portfolio.
What We Offer
  • Health, dental, vision, and life insurance plans;
  • 401(k) Savings plan - with generous company matching contributions (up to 6%);
  • Voya Retirement Plan - employer-paid cash balance retirement plan (4%);
  • Tuition reimbursement up to $5,250/year;
  • Paid time off - including 20 days paid time off, nine paid company holidays, and a flexible Diversity Celebration Day;
  • Paid volunteer time - 40 hours per calendar year;
  • Learn more about Voya benefits (download PDF).
Critical Skills
  • Customer Focused:
    • Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking:
    • Thoughtful process of analyzing data and problem-solving data to reach a well-reasoned solution.
  • Team Mentality:
    • Partnering effectively to drive our culture and execute on our common goals.
  • Business Acumen:
    • Appreciation and understanding of the financial services industry in order to make sound business decisions.
  • Learning Agility:
    • Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.