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Customer Service Representative

2 months ago

Merrillville, Indiana, United States Fifth Third Bank, N.A. Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Lead Customer Service Representative. As a key member of our Financial Center team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving business growth.

Key Responsibilities
  • Provide personalized service to customers, addressing their financial needs and concerns.
  • Collaborate with colleagues to achieve sales and service goals, ensuring a seamless customer experience.
  • Stay up-to-date on bank products and services, making informed referrals to customers and colleagues.
  • Participate in training and development programs to enhance skills and knowledge.
  • Contribute to a positive and inclusive work environment, upholding the bank's values and code of conduct.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills, with a focus on customer service.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong analytical and problem-solving skills, with a focus on risk management and compliance.
  • Flexibility to work varying shifts, including weekends and holidays.
About Us

Fifth Third Bank, National Association is a leading financial institution committed to delivering exceptional customer service and driving business growth. We offer a dynamic and inclusive work environment, with opportunities for professional development and career advancement.