Phlebotomist - Client Office

2 days ago

Fort Myers, Florida, United States Northwestern Memorial Healthcare Full time
Job Summary

We are seeking a skilled Phlebotomist to join our team at Northwestern Medicine. As a Phlebotomist, you will be responsible for performing phlebotomy and other lab specimen collections, providing patient care, and maintaining accurate records.

Responsibilities
  • Collect blood specimens from patients of all ages, including infants, adults, and geriatric patients.
  • Provide post-phlebotomy patient care, including identifying the need for medical assistance and calling for code as necessary.
  • Review and record refrigerator temperature(s) and QC/QA records, reporting any areas of concern to maintenance for repair.
  • Use manual requisitions and labels to process specimens according to established protocols and policies.
  • Procure blood specimens from patients with mobility issues, such as wheelchair-bound patients.
  • Demonstrate competency in age-related responsibilities and understand the operation and maintenance of equipment pertinent to the job.
  • Follow up with outstanding orders on the manifest log and communicate with client office staff regarding completed or uncompleted draws/charges/results.
  • Request and obtain written physician orders with all required information necessary for lab services requested and accurately order laboratory tests in computer systems.
  • Prioritize tasks and multitask to meet deadlines and maintain a less than 2% recollection or cancellation rate.
  • Follow TJC National Patient Safety goals regarding two patient identifiers and handwashing.
  • Present a friendly, approachable, professional demeanor and appearance.
  • Provide accurate information and timely updates to patients and customers.
  • Address questions and concerns promptly or identify the appropriate person or recourse to do so.
  • Demonstrate teamwork by helping coworkers within and across departments.
  • Communicate effectively with others, respect diverse opinions and styles, and acknowledge the assistance and contributions of others.
  • Use organizational and unit/department resources efficiently.
  • Manage work schedule efficiently, completing tasks and assignments on time.
  • Participate in efforts to reduce costs, streamline work processes, and improve and grow services provided.
  • Communicate and notify Laboratory and/or Physician of problems with specimen procurement to ensure optimal care.
  • Provide follow-up on test results to appropriate individuals in a professional and courteous manner.
  • Continuously update on information by reading emails and demonstrate compliance in MediaLab.
  • Maintain a safe work environment, hold self-accountable for safe work practices, and perform all aspects of daily work in a manner that contributes and ensures an environment of patient safety.
  • Adhere to all recommendations and requirements of the Lab and Hospital Safety Committee.
  • Perform all aspects of patient care in a manner that optimizes patient safety and reduces the likelihood of medical/healthcare errors.
  • Comply with all organizational policies regarding ethical business practices.
  • Perform clerical duties directly related to handling and processing of lab specimens.
  • Perform clerical work, including faxing, printing, filing, reviewing, and verbally releasing laboratory results.
  • Initiate the meeting of responsibilities without prompting and complete tasks independently without immediate supervision.
  • Demonstrate the values of team concept on a consistent basis.
  • Interact with all team members in a professional manner and aid/assist coworkers to complete assigned tasks.
  • Travel to additional sites when needed.
Qualifications

We require:

  • A High School diploma or equivalent.
  • Phlebotomy certification through a nationally recognized organization or training from a phlebotomy school or medical institution, or one or more years of phlebotomy experience in a healthcare setting.

We prefer:

  • Experience performing phlebotomy on a broad range of patient types.
  • Experience with processing lab specimens, transferring specimens, and handling a centrifuge.
  • Familiarity with medical EMR systems.
  • Knowledge of medical terminology.
  • Bilingual skills.
Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.

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