Client Services Coordinator

2 weeks ago

Fort Myers, Florida, United States DNA Comprehensive Therapy Services LLC Full time


Join the team at DNA Comprehensive Therapy Services LLC, a leading provider of behavioral and mental health support. We are committed to delivering exceptional, accessible care to our clients while fostering a nurturing environment for our staff to thrive.


We are looking for
dedicated individuals to help us achieve our mission and grow alongside us.


Our focus is on delivering outstanding care through a collaborative approach, ensuring that every client receives tailored services and support.

At DNA Comprehensive Therapy Services, we lead the way in innovative therapy solutions, offering a range of services from individual therapy to specialized programs.

When you become part of our team, you will take pride in contributing to the well-being of individuals and families in our communities.

POSITION SUMMARY:

As a Receptionist, your main responsibility will be overseeing the daily operations of the front desk team.

Your role will include ensuring that all team members provide a warm welcome to clients and visitors, manage incoming calls, and perform various administrative tasks efficiently.

KEY RESPONSIBILITIES INCLUDE:

  • Greet clients as they arrive or call, providing information about available services, payment options, and billing processes.
  • Schedule appointments and direct clients according to established protocols.
  • Handle all incoming calls and direct them to the appropriate personnel.
  • Register clients according to procedures and gather necessary documentation.
  • Prepare required documents for each client and ensure completeness.
  • Verify client insurance coverage and calculate applicable charges.
  • Collect deposits or co-pays prior to service delivery.
  • Inform clients of outstanding balances and process payments.
  • Collaborate with clinical staff to ensure smooth client flow and minimize wait times.
  • Remind clients of upcoming appointments.
  • Follow up with clients who miss appointments.
  • Communicate any client concerns to the management team.
  • Maintain strong sensory skills, including visual acuity and good hearing.
  • Ability to stand, sit, and move throughout the workday.
  • Work closely with management to address clients who missed appointments.
  • Exhibit strong communication skills, both verbal and written.
  • Proficient in computer usage and Microsoft Office applications.
  • Familiarity with community resources.
  • Support and promote the mission of DNA Comprehensive Therapy Services.
  • Bilingual candidates, especially those fluent in Spanish, are preferred.

ADDITIONAL REQUIREMENTS:

  • Friendly demeanor with a passion for customer service.
  • Ability to treat all clients with kindness and respect, even in challenging situations.
  • Capability to manage multiple tasks effectively.
  • Adaptability to a fast-paced office environment.
  • Ability to lift and carry up to 15 lbs.
  • Attention to detail in all tasks.
  • Proficient in operating office equipment, including computers and phones, with a typing speed of at least 35 wpm.
  • Ability to interact positively with clients through various communication channels.
  • Understanding of medical terminology and triage processes.
  • Respect for diversity and ability to connect with clients from various backgrounds.
  • Strong problem-solving and communication skills.
  • Commitment to dignified healthcare for all.

EDUCATION AND EXPERIENCE:

  • High school diploma or GED.
  • Relevant vocational training is a plus.
  • At least one year of experience in a similar healthcare setting.

PHYSICAL DEMANDS:

The physical requirements outlined here represent what an individual must meet to successfully perform the essential functions of this role. Reasonable accommodations will be made for individuals with disabilities.


This position offers competitive compensation along with a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, and paid time off.

We provide opportunities for professional growth and a supportive team environment that encourages innovation and accountability in delivering quality service.

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