Senior Client Manager

1 day ago


Fort Myers, Florida, United States Harvard Jolly PBK Full time
About Harvard Jolly | PBK

For over 40 years, Harvard Jolly | PBK has been a leader in architectural and engineering design solutions across the United States. We pride ourselves in providing top-notch professionals to offer exceptional customer service and make a positive impact for future generations.

Job Title: Client Executive

The Client Executive will serve as a top-level manager in a successful, growing firm. He or she will interact regularly with senior representatives of current and prospective clients, overseeing all client relations for a particular Client or multiple Clients, including project team performance and overall client satisfaction.

Your Impact

Strategic: The Client Executive will be a key contributor to further defining and guiding the strategic plan, working closely with PBK's corporate resources and management team to meet these goals.

Operational: The Client Executive will be responsible for the delivery of services, the development of culture, and the execution of processes within the offices, overseeing client relations, project team performance, and overall client satisfaction.

Marketing/Business Development: The ability to establish and develop relationships with potential clients is essential. The Client Executive will work closely with the firm's Marketing & Business Development departments to develop new opportunities and build relationships.

Management/Leadership: The Client Executive will promote a support structure to further develop the abilities of the staff, responsible for staffing projections and overseeing the recruitment of new staff.

Key Responsibilities
  • Executive Meetings
  • Board Meetings
  • Major Presentations
  • Introduction & Important Issues Meetings
  • Management & Staffing Meetings
  • New Hire Interviews
  • Client Maintenance
  • Business Development
  • Conferences/Seminars
  • High Level QAQC
  • Continuous 5-min Meetings with Production Director & Project Managers
Requirements
  • Must be a Registered Architect in the State
  • Must have experience in the architectural profession with no less than 10 years of experience managing project teams and processes
  • Must demonstrate proficiency in using Revit programs and working knowledge of graphic programs
  • Must have prior K12 and/or Higher Education experience to be considered

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