Marketing Operations Analyst II

2 weeks ago

Erie, Pennsylvania, United States Erie Insurance Full time
Division or Field Office:

Sales & Marketing Division
Department of Position: Marketing Operations Dept
Work from:
Corporate Office Salary Range:
$60,677.00-$96,925.00*

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant. This position may be eligible for an annual bonus payment.

At Erie Insurance, you are part of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies.

Benefits That Go Beyond The Basics

Erie Insurance offers an exceptional benefits package, including:
  • Comprehensive health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
  • Minimal contributions to medical and prescription premiums. We currently cover up to 97% of employees' monthly premium costs.
  • Pension plan. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
  • 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
  • Paid time off. Includes vacation, personal days, sick days, bereavement days, and parental leave.
  • Career development. Includes a tuition reimbursement program for higher education and industry designations.
Additional benefits include company-paid basic life insurance; short- and long-term disability insurance; orthodontic coverage; adoption assistance; fertility coverage; well-being programs; paid volunteer hours; and matching of charitable contributions.

Position Summary

Key Responsibilities:

The Marketing Operations Analyst II will enhance Marketing's ability to deliver on brand, on budget, and on time by utilizing technology, processes, vendors, and insights to support Marketing outcomes.

What Sets You Apart:
  • Proficient technical skills
  • Analytical problem-solving abilities
  • Experience with Agile methodologies
The Hiring Manager will also consider candidates for the Senior Marketing Operations Analyst position. The level of the position will be determined based on the selected candidate's experience.

Responsible for identifying and implementing process enhancements that ensure marketing best practices. Collaborates across the department and enterprise to prioritize and deliver improvements and new capabilities to Marketing's technology. The Marketing Operations Analyst II must thrive in a fast-paced environment while contributing to multiple projects simultaneously.

Essential Duties and Responsibilities
  • Collaborates with management and/or consultants to analyze the strategy, scope, calendar, and deliverables for marketing technology initiatives aligned with marketing and enterprise strategies.
  • Assists in developing operational plans to support the strategy and provides ongoing communication across the marketing and broader organization, sharing project updates, timelines, processes, and results.
  • Documents and streamlines marketing workflows, processes, and best practices. Participates in implementing process improvements for long-term success.
  • Facilitates effective communication with customers, leaders, and stakeholders through written, verbal, and interpersonal means, including responsibility for communication/change management plans to enhance engagement with marketing technology.
  • Partners to evaluate new technologies and applications to optimize marketing team performance. Manages and supports technical aspects of key marketing systems, including enhancements and new platform rollouts.
  • Oversees marketing vendor relationships, budgets, contracts, and approvals, seeking opportunities to provide value-added vendor management services in collaboration with Sourcing & Vendor Management.
The first six duties listed are essential functions of the job.

Competencies
  • Customer Focus
  • Nimble Learning
  • Values Diversity
  • Collaborates
  • Cultivates Innovation
  • Decision Quality
  • Ensures Accountability
  • Instills Trust
  • Optimizes Work Processes
  • Self-Development
Qualifications

Minimum Educational and Experience Requirements
  • Bachelor's degree in marketing, business, finance, management, information systems, or related field and two years of relevant experience; or
  • Associate's degree in marketing, business, finance, management, information systems, or related field and four years of relevant experience; or
  • High School diploma or GED and six years of relevant experience.
Additional Experience
  • Proven experience with implementing process improvements required.
  • Experience achieving business outcomes preferred.
  • Strong technology acumen preferred.
  • Strong analytical skills with experience in reporting and data analysis preferred.
  • Working knowledge of the insurance industry preferred.
  • Proficient in word processing, spreadsheet, and presentation software required.
  • Occasional travel may be required.
Physical Requirements
  • Climbing/accessing heights; Rarely
  • Driving; Occasional
  • Lifting/Moving 0-20 lbs; Occasional
  • Lifting/Moving 20-50 lbs; Occasional
  • Ability to move over 50 lbs using lifting aide equipment; Rarely
  • Manual Keying/Data Entry; Frequent
  • Pushing/Pulling/moving objects; Rarely

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