Member Support Specialist

2 weeks ago


Concord, California, United States TEKsystems Full time

Position Title: Member Services Representative

Role Overview:

As a Member Services Representative, you will play a vital role in providing exceptional support to our members. Your primary responsibilities will include:

  • Engaging with members through various communication channels, including phone, in-person interactions, and written correspondence.
  • Addressing inquiries related to benefits, eligibility, claims processing, and appeals.
  • Gathering necessary information to accurately assess the purpose of member interactions.
  • Drafting appeals for eligibility, sick leave, and basic medical claims when required.
  • Preparing and managing correspondence and documentation to resolve member inquiries in accordance with organizational guidelines.
  • Reviewing and processing various applications, notices, and forms, ensuring accuracy in the system.
  • Determining eligibility based on established criteria and addressing any related issues.
  • Maintaining thorough documentation of all member interactions and ensuring a professional and courteous approach during walk-ins.
  • Acting as a liaison between members and service providers to facilitate claims processing and communicate benefits effectively.
  • Calculating sick leave balances as needed.
  • Referring inquiries to the appropriate departments when necessary.

Company Overview:

TEKsystems is a leading benefits administration organization dedicated to delivering high-quality service to our members. Our team is committed to providing responsive, efficient, and friendly support to all stakeholders, including members, dependents, local unions, employers, and service providers.

Work Environment:

Our office features a pleasant courtyard with shaded walkways and seating areas, promoting a comfortable working atmosphere. We offer complimentary parking for both staff and visitors. The location is conveniently situated near various amenities and services.

We appreciate your interest in this opportunity and encourage you to submit your application. Upon review, you may be contacted to discuss the next steps in the hiring process.

About TEKsystems:

We are partners in transformation, helping clients leverage innovative solutions to seize new opportunities. With a robust team and a wide-ranging client base, we are committed to driving change and delivering impactful results.



  • Concord, California, United States Center for Elders Independence Full time

    Job SummaryWe are seeking a highly organized and customer-focused Administrative Support Specialist to join our team at Center for Elders Independence. The successful candidate will provide exceptional administrative support to our Day Center Supervisor, Center Director, and other staff members, ensuring seamless day-to-day operations.Key...


  • Concord, California, United States SPANISH SPEAKING UNITY COUNCIL Full time

    Job DescriptionPosition: Family Support SpecialistCompany OverviewThe Spanish Speaking Unity Council is a dedicated non-profit organization committed to fostering social equity and enhancing community well-being. With a rich history of service, we strive to empower individuals and families in our neighborhoods to thrive and succeed.Role SummaryThe Family...


  • Concord, California, United States Ensemble Therapy Services Full time

    Company Overview:At Ensemble Therapy Services, we are dedicated to enhancing the lives of individuals through a range of therapeutic services. Our mission is to deliver comprehensive, compassionate, and accessible therapy solutions to children and adults across various needs and diagnoses.Position:Educational Support SpecialistRole Overview:The Educational...


  • Concord, California, United States John Muir Health Full time

    Job Overview: The Healthcare Support Specialist collaborates with physicians and the healthcare team to perform a range of clinical and administrative tasks related to patient care, whether in the 'Front Office' or 'Back Office'. This role is essential in addressing various patient needs and ensuring efficient patient flow within the department....


  • Concord, California, United States Mount Diablo Unified School District Full time

    Position Title: Social Work Specialist Overview The Social Work Specialist is responsible for delivering direct social work services within the educational environment, aimed at alleviating obstacles to academic achievement and fostering supportive learning atmospheres for students. This role involves evaluating various factors—home, school, personal, and...


  • Concord, California, United States Insight Global Full time

    Job OverviewInsight Global is seeking a dedicated Technical Support Specialist to join our team. This role involves providing comprehensive support for various printing and computing devices.Position DetailsThis customer-oriented, non-exempt position entails delivering extensive hardware assistance and related services to our clients in the Print Products...


  • Concord, California, United States Ascend Rehab Full time

    Join Our Team as a Speech-Language Pathology Support Specialist!Are you a dedicated Speech-Language Pathology Assistant looking for a fulfilling career? At Ascend Rehab, we are in search of empathetic professionals to become part of our team, providing vital therapy services to children in the local community. This is an opportunity to contribute to a...


  • Concord, California, United States Concord Tire Center LLC Full time

    Automotive Customer Support Specialist at Concord Tire Center LLCPosition OverviewWe are seeking a friendly and enthusiastic individual who is dedicated to providing exceptional customer support. In this role, you will assist management in executing tasks efficiently and must possess excellent communication skills. We offer both part-time and full-time...


  • Concord, California, United States Ensemble Therapy Full time

    About Ensemble Therapy:At Ensemble Therapy, we are dedicated to helping individuals achieve their maximum potential and enhance their quality of life.Our goal is to deliver comprehensive, compassionate, and accessible board-certified services including Speech Therapy, Occupational Therapy, Physical Therapy, Applied Behavior Analysis Therapy, and...


  • Concord, California, United States Ensemble Therapy Services Full time

    Company Overview:Ensemble Therapy Services is dedicated to enhancing the quality of life for individuals through comprehensive therapeutic interventions.Position:School-Based ParaprofessionalRole Overview:The Paraprofessional plays a crucial role in supporting students who require instructional and behavioral assistance. This position involves working...


  • Concord, California, United States Ensemble Therapy Services Full time

    Company Overview:At Ensemble Therapy Services, we are dedicated to enhancing the quality of life for individuals through a range of therapeutic services.Position:School-Based ParaprofessionalRole Summary:The Paraprofessional provides essential support to students requiring educational and behavioral assistance under the guidance of the special education...


  • Concord, California, United States FedEx Office Full time

    Welcome to FedEx OfficeAre you enthusiastic about providing outstanding customer support? Do you thrive in a dynamic setting where you can apply your advisory skills to meet customer demands? If so, we have an exciting opportunity for you as a Customer Service Retail Specialist at FedEx Office. Join our team and be part of a company that prioritizes quality,...


  • Concord, California, United States Cumming Group Full time

    About the RoleCumming Group is seeking a highly skilled Contract Management Specialist to join our team. As a key member of our commercial contracts team, you will be responsible for managing the full lifecycle of contracts, from negotiation to administration.Key ResponsibilitiesContract Management: Develop and implement effective contract management...


  • Concord, California, United States Heluna Health Full time

    The Transitional Housing Coordinator plays a vital role in delivering holistic case management services to individuals experiencing homelessness or those recently housed, employing harm reduction strategies. This position requires collaboration with various community organizations and agencies to assist individuals in achieving stability and maintaining...


  • Concord, California, United States DDS DISCOUNTS Full time

    Job Summary:As a Store Protection Specialist at DDS Discounts, you will play a critical role in maintaining a safe and secure environment for our associates and customers. This position requires a strong understanding of safety protocols and the ability to provide visible command presence.Key Responsibilities:Assist Store Leadership in maintaining a safe and...


  • Concord, California, United States Pape Material Handling Inc Full time

    Pape Material Handling, Inc.Position: Yard and Equipment Maintenance SpecialistWe are seeking a dedicated Yard and Equipment Maintenance Specialist to support our operations. This entry-level role presents significant opportunities for professional development within the organization.As a member of the yard team, your primary responsibilities will include...


  • Concord, California, United States Jobot Full time

    Assistant Project Manager Opportunity in the Construction SectorCompany Overview:Established General Contractor with a robust history of over 15 years in the construction industryExpertise in various sectors including retail, office spaces, grocery stores, industrial facilities, and energy-efficient renovationsCollaborating with prominent clients in real...


  • Concord, California, United States Fish Window Cleaning Full time

    About the JobWe are seeking a skilled and detail-oriented individual to join our team as a Window Cleaning Specialist. As a key member of our crew, you will be responsible for ensuring the highest level of cleanliness and quality for our commercial and residential clients.Key ResponsibilitiesClean glass surfaces at commercial and residential locations,...


  • Concord, California, United States Aequor Allied Full time

    Job Title: Diagnostic Imaging SpecialistAequor Allied is seeking a skilled Diagnostic Imaging Specialist to join our team in Concord, California.Job SummaryWe are looking for a highly motivated and experienced Diagnostic Imaging Specialist to work with our team in Concord, California. As a Diagnostic Imaging Specialist, you will be responsible for performing...


  • Concord, California, United States Maxim Healthcare Full time

    Job Summary:Maxim Healthcare Services is seeking a highly motivated and compassionate Registered Behavior Technician to join our team. As a Behavioral Health Specialist, you will work one-on-one with children with Autism, providing support and guidance to help them develop essential social skills, communication skills, and manage repetitive or restrictive...