IT Support Specialist in Sterling, Virginia

2 weeks ago


Chattanooga, Tennessee, United States Virtual Service Operations Full time

Position Overview:

We are seeking a dedicated IT Support Specialist to join our team in Sterling, Virginia. This role is ideal for individuals eager to advance their careers in the IT sector.

Role Responsibilities:

As an IT Support Specialist, you will play a crucial role in maintaining our client's desktop environments. Your responsibilities will include:

  • Delivering effective Workstation Software troubleshooting and resolution
  • Executing PC Installations, Moves, Adds, and Changes (IMAC)
  • Performing Image Loads and Asset Recovery
  • Managing Asset Tagging and Printer Support
  • Providing assistance at the Client Center (Tech Bar)
  • Updating IT Service Management records
  • Carrying out additional client support tasks to ensure optimal workstation functionality and customer satisfaction

Qualifications:

  • Prior experience in IT support is preferred, but we offer training for entry-level candidates
  • Familiarity with PC Imaging processes
  • Experience in change management and incident management
  • Proficiency with tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe

Preferred Qualifications:

  • Certification as a Dell Technician
  • Strong skills in Inventory Management

Requirements:

  • Must reside within commuting distance of Sterling, Virginia, and be prepared to work onsite
  • This position requires U.S. citizenship due to government contract stipulations

What We Value:

  • Exceptional communication skills, both written and verbal
  • Ability to work independently while appreciating teamwork
  • Strong problem-solving capabilities
  • A desire for regular performance evaluations and career advancement opportunities
  • A commitment to working with a community of principled colleagues and clients

What We Offer:

Joining Virtual Service Operations means becoming part of a team that prioritizes ethical values and professional growth. We provide continuous learning and development opportunities to support your career journey.

About Virtual Service Operations:

VSO is a leading hybrid cloud and managed services consulting firm. Our success is driven by strong partnerships with industry leaders in IT services, enabling us to deliver optimal support to our clients. We are committed to the well-being of our employees, offering a comprehensive benefits package that includes health, retirement, and professional development options.

Salary Range:

$17.00/hr - $25.00/hr



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