Customer Support Specialist

2 weeks ago

Chattanooga, Tennessee, United States HomeServe USA Full time

Customer Support Specialist

Job Category: Operations Requisition Number: INBOU04200

Job Overview

HomeServe, recognized as a certified Great Place to Work in 2020, offers emergency repair plans akin to roadside assistance for homes. Our goal is to be the primary choice for home repair solutions. With over 1,800 employees across the United States, our remarkable growth is driven by a vibrant team that prioritizes collaboration, innovation, and outstanding customer service, all within a friendly and enjoyable workplace. HomeServe is part of a global network serving millions of customers in various countries.

Position Summary:

Ideal candidates will embrace the philosophy that hard work and enjoyment are interconnected. HomeServe USA's distinctive culture provides opportunities for rapid learning and growth while being engaged in a supportive and lively environment. The Customer Support Specialist is tasked with achieving and surpassing sales targets while delivering exceptional service to our valued customers without resorting to cold calling. Candidates should possess a strong desire to learn quickly, enjoy challenges, and strive for excellence.

Key Responsibilities:

  • Stay informed about product and service offerings, terms, and value propositions.
  • Achieve daily, weekly, and monthly inbound call targets and other key performance indicators.
  • Adhere to quality assurance standards on every interaction.
  • Contribute to the development and enhancement of sales and contact scripts.
  • Maximize sales opportunities during each customer interaction.
  • Document essential call details, including contact information and call outcomes.
  • Maintain the highest level of integrity in all customer interactions.
  • Ensure exceptional customer service is provided on every call.
  • Be flexible with scheduling to meet business requirements.

Qualifications:

  • High school diploma or equivalent.
  • A minimum of 1 year of experience in customer service and sales; experience in high-volume phone sales is preferred.
  • Proven track record of meeting defined objectives and deadlines.
  • Basic proficiency in various computer applications, including MS Word and Outlook.
  • Excellent communication, interpersonal, and persuasive skills.
  • Experience in a call center environment.
  • Able to manage multiple priorities and tasks in a fast-paced setting.
  • Solution-oriented mindset.
  • Clear and effective English communication skills.
  • Strong business writing abilities.

What We Offer:

  • Competitive compensation package.
  • Opportunities for career development and advancement.
  • Casual dress code throughout the week.
  • A friendly, open, and team-oriented work environment.
  • Comprehensive benefits, including generous medical, vision, dental, and life & disability insurance.
  • 401(k) plan with company matching.
  • Opportunity to purchase HomeServe stock with company matching.
  • Eligibility for enrollment in up to two HomeServe coverage plans paid for by the company.

HomeServe USA is an equal opportunity employer.

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