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Family Support Coordinator

2 months ago

Des Moines, Iowa, United States USCRI Full time
Job Description

The U.S. Committee for Refugees and Immigrants (USCRI) is seeking a highly skilled and compassionate Family Support Coordinator to join our team. As a key member of our Post Release Services department, you will play a vital role in providing support to unaccompanied children and their sponsors.

About the Role

  • Provide culturally and linguistically appropriate post placement services and comprehensive case management for unaccompanied children (UC).
  • Complete individualized needs assessments with unaccompanied children (UC) and sponsor, and develop case plans with particular attention to culture, language, and special circumstances.
  • Carry a minimum caseload of 25, but not to exceed 40 cases.
  • Maintain a high standard of record-keeping according to USCRI and ORR policies and procedures.
  • Provide information, education, referrals, outreach, advocacy, and support to ensure that each child receives the services they require.
  • Assess the safety and appropriateness of the placement on an ongoing basis using child welfare principles and social work best practices through phone/video calls, interviews, and home visits.
  • Build a network of local pro bono legal resources and service providers to facilitate access for UC and sponsors, and track individual progress.
  • Coordinate and maintain communication with key stakeholders.
  • Participate in regular training and communication sessions with supervisor and headquarters staff.

Requirements

  • Bachelor's degree in social work, a behavioral science, or social services field with a minimum of two years' progressive experience in the fields listed above.
  • Experience with immigrant populations, child welfare, child placements, family preservation and social service provision is desired.
  • Must be skilled at writing professional, thorough reports.
  • Must possess an extensive knowledge of immigrant community local resources.
  • Excellent organizational, verbal, written, and interpersonal communication skills, and ability to prioritize duties in a fast-paced environment.
  • Must have a valid driver's license, insurance, a clean driving record, and personal transportation.
  • Position requires up to 50 percent long distance travel with limited notice.
  • Position is remote and the candidate must have an appropriate workspace to complete documentation, client phone calls, and video conferencing.
  • Fluency in Spanish is required; proficiency in additional languages a plus.
  • Candidate must demonstrate a commitment to comply with mandatory state reporting requirement for child abuse and neglect.
  • Candidate must have dedication to the human rights of refugees, immigrants, asylum seekers and displaced people.
  • Candidate must pass a criminal background check that includes past history of conviction of child and sexual abuse.
  • Possess or be able to obtain CPR and basic first aid certification.
  • Demonstrated support of USCRI's values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace.

Training and Development

  • Satisfactory completion of USCRI's Orientation and Training.
  • Satisfactory completion of ORR required trainings prior to serving clients and on an annual basis.
  • Complete additional training as identified by supervisor or Human Resources.

Physical Demands

  • Use of manual dexterity, tactile, visual, and audio acuity.
  • Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
  • Occasional lifting (up to 25 pounds), bending, pulling, and carrying.
  • Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements).

Benefits

Our comprehensive benefits package includes: health, dental, vision, and life insurance; disability coverage; a 401(k) plan with a generous USCRI contribution; and much more. All full-time employees working 30+ hours per week are eligible. USCRI covers 85% of all premiums for employees and their dependents for medical, dental, and vision insurance, which is significantly higher than the benchmarks.

Equal Employment Opportunity

U.S. Committee for Refugees and Immigrants is an equal opportunity employer.