Experience Coordinator

2 days ago


Des Moines, Iowa, United States UnityPoint Health Full time
Job Title: Experience Specialist

UnityPoint Health is seeking an experienced and compassionate Experience Specialist to join our team. As a key member of our healthcare team, you will play a vital role in creating a positive and memorable experience for our patients, families, and visitors.

Responsibilities:
  • Provide exceptional customer service and greet patients, families, and visitors with a warm welcome.
  • Communicate effectively with patients, families, and healthcare team members to address questions and concerns.
  • Collaborate with healthcare team members to ensure seamless communication and coordination of care.
  • Manage patient appointments, including scheduling, rescheduling, and cancellations.
  • Support digital communication with patients, including MyUnityPoint and text messaging.
  • Verify and enter demographic and insurance information for patients.
  • Assist with billing and payment processing.
  • Maintain a clean and welcoming environment.
Requirements:
  • High school diploma or equivalent.
  • Previous medical office experience preferred.
  • Ability to demonstrate strong customer service skills and effective communication techniques.
  • Basic computer skills and knowledge of medical terminology.

At UnityPoint Health, we are committed to providing a positive and supportive work environment that allows our team members to grow and thrive. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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