Distribution Center Service Manager

2 weeks ago

Minneapolis, Minnesota, United States Genuine Parts Company Full time
Job Summary

We are seeking a highly skilled and experienced Distribution Center Service Manager to join our team at Genuine Parts Company. As a key member of our operations team, you will be responsible for achieving and maintaining the highest level of service to our NAPA stores through efficient and effective operation of the stockroom and customer service department.

Key Responsibilities
  • Resolve customer, supplier, and employee problems in a timely manner
  • Visit stores to promote and implement marketing, sales, and training programs
  • Assist manufacturers in resolving supply problems and improving communications
  • Communicate with and respond to DC management, keeping them advised of operational activities
  • Ensure customer service departments and stockroom practices provide timely follow-up on all customer inquiries, requests, and problems
  • Ensure proper maintenance and protection of company facilities, equipment, inventory, vehicles, and all other assets
  • Reinvest operational facilities and equipment in a timely manner to ensure efficiency
  • Follow and enforce all Company policies, procedures, and reporting requirements
  • Work with department heads to minimize operating expenses and collect accounts
  • Monitor and review physical inventory on an ongoing basis to ensure accurate counts and strict control
  • Maintain all reports and files on OS & D's and RGN's to assure correct inventory
  • Post, interview, and hire new employees, as well as identify, source, and coordinate promotion of internal employees
  • Implement, promote, and participate in employee and NAPA store training in all levels
  • Monitor the development of employees to ensure that recognition and promotions are accomplished
Requirements
  • 4+ years of experience working in a distribution environment in a related role
  • Strong knowledge of NAPA systems and processes
  • NAPA retail automotive sales and store operations experience preferred
  • A 4-year business-related degree or equivalent experience preferred
  • Knowledge of basic accounting principles and business finance
  • Proficient computer software skills
  • Strong analytical and problem-solving abilities
  • Must be a confident and thoughtful leader and demonstrate an ability to make good business decisions
  • Possess a willingness to learn and apply new principles in management and leadership
  • Strong communication and interpersonal skills, with the ability to get information and ideas across to others
  • Demonstrate organizational and planning skills, practice time management, meet deadlines, and display a sense of urgency
  • Good delegation and follow-up skills
  • Possess strong results orientation, customer focus, and work ethic
  • Adaptable and creative, with the ability to work away from the office on a routine basis to ensure field operations are operational

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