Distribution Center Operations Manager

6 days ago

Minneapolis, Minnesota, United States Genuine Parts Company Full time
Job Summary

We are seeking a highly skilled and experienced Distribution Center Service Manager to join our team at Genuine Parts Company. As a key member of our operations team, you will be responsible for achieving and maintaining the highest level of service to our NAPA stores through efficient and effective operation of the stockroom and customer service department in the distribution center.

Key Responsibilities
  • Resolve customer, supplier, and employee issues in a timely manner.
  • Visit stores to promote and implement marketing, sales, and training programs, and to improve communications.
  • Assist manufacturers in resolving supply problems and improving communications.
  • Communicate with and respond to DC management, keeping them informed of operational activities.
  • Ensure customer service departments and stockroom practices provide timely follow-up on all customer inquiries, requests, and problems to ensure satisfactory resolution.
  • Ensure proper maintenance and protection of company facilities, equipment, inventory, vehicles, and all other assets.
  • Reinvest operational facilities and equipment in a timely manner to ensure efficiency.
  • Follow and enforce all Company policies, procedures, and reporting requirements.
  • Work with department heads to minimize operating expenses and collect accounts.
  • Monitor and review physical inventory on an ongoing basis to ensure accurate counts and strict control.
  • Maintain all reports and files on OS & D's and RGN's to ensure correct inventory.
  • Post, interview, and hire new employees, and identify, source, and coordinate promotion of internal employees.
  • Understand and use policies regarding employee activities, including incentives, performance counseling, and corrective action.
  • Implement, promote, and participate in employee and NAPA store training in all levels.
  • Monitor the development of employees to ensure recognition and promotions are accomplished.
Requirements
  • 4+ years of experience working in a distribution environment in a related role.
  • Strong knowledge of NAPA systems and processes.
  • NAPA retail automotive sales and store operations experience preferred.
  • A 4-year business-related degree or equivalent experience preferred.
  • Knowledge of basic accounting principles and business finance.
  • Proficient computer software skills.
  • Strong analytical and problem-solving abilities.
  • Must be a confident and thoughtful leader, demonstrating the ability to make good business decisions.
  • Possess a willingness to learn and apply new principles in management and leadership.
  • Strong communication and interpersonal skills, with the ability to get information and ideas across to others.
  • Demonstrate organizational and planning skills, practice time management, meet deadlines, and display a sense of urgency.
  • Good delegation and follow-up skills.
  • Possess strong results orientation, customer focus, and work ethic.
  • Adaptable and creative, with the ability to work away from the office on a routine basis to ensure field operations are operational.

Genuine Parts Company is an equal opportunity employer and welcomes applications from diverse candidates. If you are not the right fit for this role, we encourage you to join our Talent Community to stay informed about future opportunities.

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