Account Servicing Specialist

1 week ago

Rothschild, Wisconsin, United States Foundation Finance Company, LLC Full time
About the Role:

Foundation Finance Company, LLC is seeking a highly skilled Account Servicing Specialist to join our team. As an Account Servicing Specialist, you will be responsible for assessing past due accounts and contacting customers to attempt resolution according to company policy.

Key Responsibilities:
  • Perform outbound calls on past due customer accounts to resolve delinquency.
  • Recognize delinquent or potentially delinquent accounts and assume responsibility for attempting account resolutions.
  • Research delinquent accounts to determine the best course of resolution actions.
  • Process over the phone payments, including credit card transactions.
  • Provide relief options to customers encountering hardships in accordance with company policies and practices.
  • Utilize company resources to achieve one-call resolutions.
  • Relay information to customers regarding interest, statements, and other account questions.
  • Assist with overflow calls, including disputes, recovery, first pay, and bankruptcy calls.
  • Perform in-office and administrative tasks as needed.
Requirements:
  • Associate's degree in business, finance, communication, marketing, or a related field.
  • Strong computer skills, including Word, Excel, Internet, and email.
  • Professional phone presence and excellent verbal and written communication skills.
  • Strong persuasion and negotiation skills.
  • Able to handle stressful conversations with tact and diplomacy to yield desired results.
  • Strong typing skills.
  • Strong attention to detail.
About Foundation Finance Company, LLC:

Foundation Finance Company, LLC is one of the fastest-growing consumer finance companies in the U.S. We work with home improvement contractors nationwide to help them close more sales through the use of flexible financing plans. Our full-spectrum lending approach has driven billions in originations and helped many customers make needed improvements to their homes.

Working Conditions:

Office environment with significant time spent sitting, typing, and talking on the phone.

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