Patient Service Representative
4 weeks ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Patient Service Representative at Midwest Dental Group. As a key member of our office, you will be responsible for providing exceptional patient care and support to our patients and their families.
Responsibilities
- Act as the first point of contact for patients, responding to their inquiries and addressing their concerns in a professional and courteous manner.
- Verify and collect insurance coverage information to ensure accurate billing and payment processing.
- Assist with financial arrangements for patient treatment, including explaining payment options and managing patient accounts.
- Book appointments, answer general questions, and provide support to patients and staff as needed.
Requirements
- Minimum of 1 year of related experience in a customer-facing role.
- Strong customer service and communication skills, with the ability to work effectively with patients and staff.
- Knowledge of dental terminology and procedures.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
- Unparalleled support to grow your career and advance in your professional development.
- A culture that celebrates success and diversity, with opportunities for growth and advancement.
- Benefits and perks for you and your family, including medical, dental, vision, 401K, and paid time off.
- Quarterly bonus opportunities for eligible positions.
Work Environment
We are proud to offer a dynamic and supportive work environment that values diversity and inclusion. Our office is committed to providing exceptional patient care and service, and we are seeking a team member who shares our values and passion for delivering outstanding results.
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