Customer Service Representative
2 weeks ago
At First National Bank, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team in Lynchburg, VA. As a key member of our Retail branch team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Operate a teller window to serve customers by processing transactions with minimal errors.
- Open new accounts, certificates of deposit, and other products offered by the Bank.
- Handle customer questions or concerns and determine if supervisor input is necessary.
- Perform daily branch functions such as processing night deposits and mail, balancing and servicing the ATM, and may be responsible for Bank opening and/or closing.
- Provide additional customer services including Cashier's Checks, Travel Cards, and Gift Cards and cross sell Bank products and services by referring clients to other departments as appropriate.
- High School diploma or equivalency required; Associate's degree preferred.
- Prior Teller experience and basic knowledge of relevant banking regulations preferred.
- Working knowledge of Microsoft Office products.
- To be a well-organized, detail-oriented, problem solver who shows strong initiative and learns and works quickly and accurately with minimal supervision.
- An effective verbal, written, and interpersonal communication skills with ability to understand and carry out instructions, interpret documents, understand procedures, give directions, and speak clearly.
- Competitive salary and other bonus opportunities.
- Comprehensive medical, dental, vision and life insurance benefits.
- Generous Paid Time Off (PTO) and 11 paid holidays.
- Paid Parental Leave and other paid extended leave for eligible employees.
- 401(k) Match Program and Pension Plan.
- Tuition Reimbursement.
- Great health and well-being benefits including: telehealth, EAP, specialized treatment of musculoskeletal injuries and conditions, LTD, and various supplemental plans.
We are proud to be an EEO/AA/M/F/Disabled/Veteran employer.
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