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Customer Service Representative
2 months ago
Trillium Staffing is hiring a Customer Service Representative in Lynchburg, VA - apply today
Position Overview: This trial hire CSR role coordinates maintenance events (repair, paint/coating, cleaning) to ensure compliance with FRA, AAR, customer standards, and company capabilities. The position requires collaboration with both internal and external customers for efficient service.
Pay rate: $18 - $20 per hour, DOE.
Duties and Responsibilities:
-Serve as the primary customer contact for maintenance services and collaborate with QA as needed.
-Communicate customer expectations to the production team and track progress through completion.
-Prepare necessary documentation and ensure all information is available for servicing.
-Provide regular status updates and reports to customers and internal teams.
-Attend production meetings and customer-related calls, offering updates on service progress and addressing issues.
-Respond promptly to customer inquiries and ensure timely follow-up on all requests.
-Maintain accurate records and systems updates for customer and company processes.
-Participate in customer visits, audits, and other plant-related activities as needed.
If interested, please apply today
Qualifications:
-High School diploma required; some college preferred.
-Administrative experience in a manufacturing or industrial environment.
-Familiarity with AAR, FRA regulations, and safety standards.
-Strong communication, organizational, and multitasking skills.
-Proficient in MS Office and other relevant applications.
Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.
