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Customer Service Representative
2 months ago
Check-Mate Industries LLC is seeking a highly skilled Customer Service Representative to join its team in West Babylon, New York. As a leading innovator and leader in tool & die, stampings, and assemblies, we are committed to delivering exceptional customer service and support.
Key Responsibilities:- Establish and maintain strong relationships with customers through effective communication and issue resolution.
- Manage order entry and maintenance for assigned accounts in the ERP system, ensuring accurate and timely processing.
- Review plant delivery schedules versus requested dates and resolve any conflicts, communicating changes and potential service issues to customers.
- Communicate order confirmations, changes, and cancellations to customers and internal team members.
- Inform sales and operations of unresolved service issues and recommend corrective action as necessary.
- Review orders after shipment for billing accuracy and quantity item errors.
- Manage the issuing of credits, return authorizations, and pallet returns.
- Review inventory usage on stocked items, identify discrepancies, and communicate with customers.
- Communicate customer complaints to Operations, Planning, Quality Control, and Upper Management, ensuring timely resolution.
- Collaborate with Planners, Sales, Purchasing, and Plant Management as needed to resolve customer issues.
- Prepare reports for Plant Management and customers, including inventory and open order reports, and track shipments associated with invoices.
- Process plant claims, including deductions for shortages, quality issues, and miscellaneous items.
- File customer paperwork, such as shipping documentation and customer orders, in a timely manner.
- Communicate quote requests to Purchasing, Sales, and Estimating, providing last-known order prices and quantities, and completing component pricing spreadsheets.
- Forward quotes from Estimating to customers.
- Work with Plant Management and Upper Management to resolve production or customer-related issues.
- High School Diploma or GED from an Accredited Institution of Higher Learning.
- Manufacturing experience is strongly preferred.
- Prior customer service experience is a plus.
- Microsoft Office Suite – basic to above-average computer skills, including Excel.
- ERP experience is preferred.
- Ability to perform basic quantitative skills.
- Ability to work with all areas of the business, including plant and sales personnel.
- Professional verbal and written communication.
- Strong customer service advocacy and problem-solving skills.
