Business Development Manager

3 weeks ago

Atlanta, Georgia, United States American Express Full time
Job Description

At American Express, we're committed to empowering our customers to progress in incredible ways. As a Field Strategic Expansion Manager, you'll play a critical role in achieving this goal by leading the way in business development and management of high-revenue, low-charge-volume existing customers.

Key Responsibilities
  • Planning (10 – 20% of time)
    • Leverage various contact methods to secure profitable sales through firm-provided leads and contact lists.
    • Facilitate prospecting with integrity and in accordance with our values, focusing on profitably delivering solutions commensurate with the prospective clients' needs.
  • Portfolio Management (10 – 20% of time)
    • Turn leads into prospects, follow up with contacts in the CRM database, and probe for potential opportunities with the prospects.
    • Answer customer inquiries and bring in technical sales and product specialists to support technical implementation.
  • Client Solution (20 – 30% of time)
    • Understand customer requirements and jointly develop solutions in accordance with customer requests.
    • Bring in product specialists to meet with customers and continue conversations to understand areas for improvement.
    • Maintain a high level of knowledge about American Express products, processes, key internal partners, and tools.
  • Negotiation and Closure (20 – 30% of time)
    • Successfully negotiate and consensually move the prospect through the next phase of the acquisition cycle.
    • Reaffirm deal details, secure necessary signatures, and upon deal completion, successfully transition the client to Field Account Development to nurture, assess, and further expand the relationship and volume.
  • Compliance (100% of time)
    • Ensure all aspects of the American Express Code of Conduct and our Sales Practices policies, standards, and procedures are adhered to.
    • Uphold the highest standards in interactions with customers and comply with all regulatory requirements.
Requirements
  • Knowledge and Skills
    • Portfolio management
    • Consultative selling
    • Closing
    • Influence and persuasion
    • Demonstrating value
    • Results focus
    • Market, industry, and product knowledge
  • Attributes
    • High learning agility
    • Intellectually curious
    • Collaborative and growth mindset
    • Personal accountability
    • Compliance-focused
  • Experience
    • Bachelor's degree preferred
    • Excellent sales experience, 5 – 7 years minimum
    • Experience partnering with clients across various markets/industries
    • Experience in a highly regulated industry

We offer a competitive salary range of $70,000.00 to $125,000.00 annually, including sales incentive benefits. Our benefits package includes competitive base salaries, bonus incentives, 6% company match on retirement savings, free financial coaching, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working models, and 20 weeks paid parental leave for all parents, regardless of gender.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

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