Inside Sales Representative
21 hours ago
Rexel USA is a leading distributor of electrical supplies, services, and solutions. We are seeking an experienced Inside Sales Representative to join our team in Sulphur, LA.
Key Responsibilities- Establish and maintain customer relationships to drive sales growth and customer satisfaction.
- Process quotes and orders for customers, ensuring timely and accurate delivery of products.
- Pursue product and application knowledge to provide expert advice to customers and drive sales.
- Prospect for new accounts within a specified geographical territory to expand our customer base.
- Manage a defined customer base and establish and maintain customer relationships to drive repeat business.
- Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferences.
- Close orders and resolve customer issues promptly using root-cause analysis.
- Process product quotations/proposals and provide continuous follow up throughout the completion of the customer's purchasing cycle.
- Gather and report to management information regarding the company, competitors, pricing, products, and current and future market trends.
- Participate in product meetings, product and process seminars, and product training to enhance and maintain personal and product knowledge.
- Pursue product applications utilizing personal knowledge, internal specialists, or other internal resources, vendor representatives, and other available sources.
- High school diploma or GED.
- 2+ years of customer service, sales, or electrical distribution experience.
- Ability to handle basic/intermediate issues and problems.
- Basic/intermediate product and application knowledge essential.
- Ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs.
- Customer-oriented and motivated with excellent communication, presentation, organization, and problem-solving skills.
- Ability to prioritize and manage multiple tasks and deadlines.
- Excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence.
- Highly self-motivated.
- Familiar with Microsoft Office as well as relevant ERP systems and Customer Relation Management Tools (CRM).
- Ability to work overtime as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold Occasionally - up to 20%.
- Handles or works with potentially dangerous equipment Occasionally - up to 20%.
- Travels to offsite locations Occasionally - up to 20%.
- Sit: Must be able to remain in a stationary position Constantly - at least 51%.
- Walk: Must be able to move about inside/outside office or work location Frequently - 21% to 50%.
- Use hands to finger, handle or feel: Operates a computer and other office machinery Constantly - at least 51%.
- Stoop, kneel, crouch, or crawl: Must be able to position oneself to maintain computers in the lab, including under desks and in the server closet Occasionally - up to 20%.
- Climb or balance: Must be able to ascend/descend on a ladder Occasionally - up to 20%.
- Talk, hear, taste, smell: Must be able to use senses to; effectively communicate with co-workers and clients and detect hazardous conditions Occasionally - up to 20%.
- Lift up to 25 pounds Frequently - 21% to 50%.
- Lift more than 100 pounds Occasionally - up to 20%.
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