Sales & Service Representative

2 months ago

Port Allen, United States MRC Global Full time

About MRC Global

MRC Global is a leading global distributor of pipe, valves and fittings (PVF) and related products and services to the energy industry.

Job Purpose:

The Sales & Service Representative will be responsible for delivering exceptional customer service and support to MRC Global's customers, while also driving sales growth and branch operations efficiency.

Key Responsibilities:

  • Respond to customer inquiries and develop new business opportunities through effective communication and relationship-building.
  • Analyze customer needs and provide tailored solutions to meet their requirements.
  • Maximize sales growth by identifying and capitalizing on new business opportunities.
  • Collaborate with internal teams to ensure seamless execution of customer transactions and resolve any issues that may arise.
  • Provide product information, pricing, and delivery specifications to customers, and offer substitute products where applicable.
  • Assist in processing priority transactions and work with customers to resolve any discrepancies or issues.
  • Enter and maintain accurate customer information, including purchase orders and customer profiles.
  • Work with internal departments to ensure accurate and up-to-date customer files.
  • Maintain and improve quality standards to ensure customer satisfaction.
  • Establish and maintain strong relationships with customers, communicating effectively to provide technical information and make value-added recommendations.
  • Participate in training and development opportunities to enhance personal and product knowledge.
  • Monitor and expedite shipments to ensure timely delivery.
  • Respond promptly to internal and external customer inquiries, vendor and branch inquiries about material and sales functions.
  • Perform other duties as required to support the branch operations and customer service goals.

Qualifications:

  • High School Diploma or equivalent, with additional post-secondary training or education.
  • At least two years of experience in customer service, inside sales, and/or warehouse services, with increasing responsibility and demonstrated leadership/supervisory experience.
  • Demonstrated competence in computer software applications and ability to communicate complex information to others.
  • Ability to effectively present information in one-on-one and small group settings.
  • Willingness and ability to be on call for 24-hour customer service and travel within and outside the branch service area, with occasional overnight stays.
  • Valid driver's license and ability to meet MRC Global's vehicle policy requirements.

Additional Qualifications:

  • Ability to provide documentation verifying legal work status.
  • Ability to read and speak English proficiently to communicate with others, understand safety instructions, and respond to inquiries.
  • Ability to understand and comply with MRC Global's guidelines and expectations, including Code of Conduct and Conflict of Interest guidelines.

Working Conditions:

For position-specific details regarding physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions.

MRC Global is an equal opportunity employer and welcomes applications from diverse candidates. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

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