Member Experience Specialist
7 days ago
The BayPort Credit Union is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our branch operations, you will be responsible for providing exceptional service to our members, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities- Provide quality service to members, responding to their inquiries, and resolving issues in a timely and professional manner.
- Act as a liaison between members and the credit union, providing information on membership eligibility, account types, loan products, and other services.
- Identify member needs and provide personalized recommendations on Credit Union products and services.
- Process loan requests, fund approved loans, and complete the Credit Union onboarding process.
- Respond to member requests, problems, and concerns through problem-solving and effective communication.
- Educate members on Credit Union products and services, enhancing their financial well-being.
- Cultivate and retain member relationships by providing quality service with a professional and positive attitude.
- Education equivalent to or greater than a high school diploma.
- 12 months of experience in a financial institution setting, specifically related to teller, member service, or loan functions.
- Effective verbal and written communication skills.
- Ability to effectively ask questions and identify needs to enhance the customer relationship.
- Strong listening and customer service skills.
- NMLS Certification within 30 days of hire.
This role requires travel to all BayPort Credit Union branch locations, with additional compensation earned for travel. The credit union maintains a drug-free workplace and reserves the right to perform pre-employment substance abuse testing.
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