Member Experience Specialist

7 days ago


Newport News, Virginia, United States BayPort Credit Union Full time
Job Summary

The BayPort Credit Union is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our branch operations, you will be responsible for providing exceptional service to our members, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Provide quality service to members, responding to their inquiries, and resolving issues in a timely and professional manner.
  • Act as a liaison between members and the credit union, providing information on membership eligibility, account types, loan products, and other services.
  • Identify member needs and provide personalized recommendations on Credit Union products and services.
  • Process loan requests, fund approved loans, and complete the Credit Union onboarding process.
  • Respond to member requests, problems, and concerns through problem-solving and effective communication.
  • Educate members on Credit Union products and services, enhancing their financial well-being.
  • Cultivate and retain member relationships by providing quality service with a professional and positive attitude.
Requirements
  • Education equivalent to or greater than a high school diploma.
  • 12 months of experience in a financial institution setting, specifically related to teller, member service, or loan functions.
  • Effective verbal and written communication skills.
  • Ability to effectively ask questions and identify needs to enhance the customer relationship.
  • Strong listening and customer service skills.
  • NMLS Certification within 30 days of hire.
Working Conditions

This role requires travel to all BayPort Credit Union branch locations, with additional compensation earned for travel. The credit union maintains a drug-free workplace and reserves the right to perform pre-employment substance abuse testing.


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