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Insurance Customer Support Specialist

2 months ago

Grand Rapids, Michigan, United States Alera Group Full time
About the Role

Lighthouse Insurance Group, part of the Alera Group, is in search of a Customer Service Representative to enhance our Property & Casualty division.

Are you eager to contribute to a company that values growth, learning, and making a significant difference?

We are committed to fostering an environment where every team member is encouraged to communicate openly, collaborate effectively, and support one another through shared accountability and success.

Company Overview

Founded in 1995, Lighthouse operates as a comprehensive insurance agency serving various communities across Michigan. We pride ourselves on being trusted insurance professionals, empowering our clients to feel secure with the Lighthouse Team by their side. As a member of the Alera Group, we leverage a national network of top-tier resources while maintaining our local expertise and dedication to the communities we serve.

Key Responsibilities
  • Address customer inquiries through various channels promptly and effectively.
  • Assist clients with modifications to their policies, endorsements, and renewals.
  • Provide comprehensive information regarding Property & Casualty insurance products, coverage options, and policy details.
  • Process new insurance applications and ensure accurate data entry.
  • Support claims processing and follow up to guarantee timely resolutions.
  • Maintain thorough and precise client records and documentation.
  • Assist the sales team by offering quotes and policy suggestions to prospective clients.
  • Manage billing inquiries and help clients with payment processing.
  • Stay informed about industry regulations, company policies, and changes in insurance offerings.
  • Provide administrative assistance to the Property & Casualty insurance department as required.
  • Perform additional duties and projects as assigned.

Qualifications
  • Exceptional listening, verbal, and written communication skills.
  • Aptitude for building and maintaining client relationships.
  • Proficient in using software applications and Microsoft Office Suite (Word, Excel, Outlook).
  • Demonstrated problem-solving abilities and professionalism in challenging situations.
  • Capacity to work independently as well as collaboratively within a team.
  • Current licensure or willingness to obtain necessary industry licenses.

Compensation
  • Competitive hourly wage.

We provide a comprehensive benefits package, including medical, dental, short-term and long-term disability, life insurance, 401k, paid time off, and more.

We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.