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Community Engagement Coordinator

2 months ago

Durham, North Carolina, United States ML Property Group Full time

**Fluency in English and Spanish is required**

Position: Assistant Community Manager

Department: Management

Job Status: Full-time

Reports To: Community Manager

POSITION SUMMARY

The Assistant Community Manager plays a vital role in managing apartment leasing, enhancing resident retention, promoting the property, and overseeing administrative and financial tasks. This position is essential in supporting the Community Manager and is tailored to prepare candidates for future roles as Community Managers. The Assistant Community Manager acts as the primary representative for the property when the Community Manager is unavailable and serves as a mentor to colleagues.

KEY RESPONSIBILITIES

  • Attracting potential residents through effective marketing strategies.
  • Responding promptly to inquiries via phone and online platforms.
  • Welcoming prospective residents and providing property tours.
  • Assessing and qualifying potential tenants.
  • Finalizing rental agreements by securing applications and deposits.
  • Conducting daily inspections of the property to ensure cleanliness and maintenance standards.
  • Managing rental applications, gathering necessary documentation, scheduling move-ins, and preparing lease documentation.
  • Maintaining organized lease files in accordance with company policies.
  • Tracking daily inquiries and converting a minimum of 30% into leases.
  • Facilitating resident move-outs by adhering to lease terms and legal requirements.
  • Executing eviction procedures as necessary, including court representation.
  • Monitoring marketing effectiveness by analyzing traffic and developing leads.
  • Performing light maintenance and cleaning tasks to uphold property standards.
  • Communicating effectively with residents, ensuring clarity in both verbal and written correspondence.
  • Organizing and managing resident events, including setup and cleanup.
  • Enhancing resident satisfaction by addressing concerns and service requests promptly.
  • Reviewing financial reports with the Community Manager to ensure fiscal responsibility.
  • Calculating rent, fees, and other financial metrics accurately.
  • Assisting in the training and development of leasing staff and serving as a liaison across departments.
  • Conducting property analyses and reporting on trends for improvement.
  • Supporting owner relations through property tours and performance updates.
  • Performing additional duties as assigned.

POSITION QUALIFICATIONS

Education:

  • High School diploma required; college education preferred.

Experience:

  • A minimum of four years of experience in property management or a related field.

Other Requirements:

  • Basic knowledge of Landlord/Tenant laws, Fair Housing regulations, and property management standards.

Skills & Abilities:

  • Proficiency in computer software including MS Word, MS Excel, Google Suite, and Entrata. Basic typing skills and computer literacy are essential.

Certificates & Licenses:

  • A valid driver's license and current automobile insurance are mandatory. Reliable transportation is required. CPM or ARM designation is preferred, with opportunities for further professional development as needed.