Assistant General Manager

3 days ago

Philadelphia, Pennsylvania, United States Convene Full time
Assistant General Manager

Convene is a global lifestyle hospitality company that designs and operates premium meeting, event, and flexible office spaces. We're seeking an experienced Assistant General Manager to join our Operations team at our Commerce Square property in Philadelphia.

Key Responsibilities:
  • Oversee all aspects of Location/Property Management at their location in accordance with Convene's vision, mission, and values.
  • Direct, implement, and maintain the service, technology, production, and culinary philosophy to ensure 100% client satisfaction.
  • Effectively communicate with all levels of employees and clients, exhibiting GRIT in all interactions.
  • Work dynamically and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Coach, mentor, and develop all levels of employees at your location(s).
  • Comply with Convene standards and regulations to encourage safe and efficient operations.
  • Maximize efforts towards productivity by identifying problem areas and implementing solutions.
  • Responsible for overseeing the Service team, including hiring, staffing, scheduling, training, payroll, and conducting performance reviews in accordance with Convene standards.
  • Ensure inspection of all conference center areas for cleanliness and maintenance on a regular basis.
  • Attend and run meetings in accordance with Convene meeting cadence, running efficient and productive agendas.
  • Responsible for controlling and maintaining all service equipment, communicating with facilities management and outside vendors to ensure all equipment remains in working order.
  • Create and maintain positive relationships with building management.
  • Work with sales manager and other conference planning manager to ensure accuracy of Salesforce.
  • Develop client relationships to ensure a successful event.
  • Oversee Production team and ensure proper planning, upselling, detailing, proper room blocks, and professional communication to clients.
  • Build relationships with all local competitors and surrounding businesses.
  • Work closely with General Manager, Sales, Revenue, Finance, and Corp Ops on monthly P&L review, monthly forecasting, and during annual budget process.
  • Responsible for driving impactful financial decisions that positively impact the monthly P&L results.
  • Understand both monthly forecasting and the annual budget process.
  • Assist with developing a healthy employee relations environment, including employee motivation and coaching.
  • Provide overall direction, coordination, and ongoing evaluation of operations, production, culinary, and technology departments.
  • Ensure Standard Operating Procedures are consistent, up to date, and being followed.
  • Review and update all internal and external forms and processes quarterly to ensure continuous improvement and quality standards.
  • Brand standards are being executed.
  • Confirms that all payroll reports are accurate prior to approval and that all employees are compensated properly for their time.
  • Basic knowledge of Audio/Visual equipment set up and usage.
  • Alongside Area Director of Operations, establish strategic plan and lead site via specific action steps to achieve financial, quality goals, and survey scores.
  • Meet with guests to understand the requirements for their functions, and supervision of the banquet staff to ensure guests' requirements are met and exceeded.
  • Maintain regular attendance in compliance with Convene standards, as required by scheduling, which will vary according to the needs of the facility.
Requirements:
  • Minimum 3 years' experience in hospitality, including some previous supervisory experience.
  • Ability to lead, develop other team members.
  • Ability to work effectively with clients.
  • Flexible and long hours sometimes required.
  • Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance.
  • Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Ability to stand, sit, or walk for an extended period of time.
Benefits:
  • Excellent health coverage for you and your family starting day one.
  • Medical and insurance navigation support through Eden Health.
  • Commuter Benefits.
  • Flexible vacation time plus time off for your birthday.
  • A Holiday closure each year to allow all employees to unplug and recharge.
  • 401K plan with company matching.
  • Professional development support.
  • A chance to be part of a dynamic, growing team.
  • The opportunity to have a significant impact on your team and the business in the work that you do.
  • A culture of GRIT (Genuine, Relentless, Integrity, and Teamwork).

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