Assistant General Manager

2 weeks ago

Philadelphia, Pennsylvania, United States Hilton City Avenue Full time
Job Summary

We are seeking an experienced and skilled Assistant General Manager to join our team at Hilton City Avenue. As a key member of our hotel management team, you will be responsible for assisting the General Manager in managing daily hotel operations, ensuring exceptional guest service, and driving financial profitability.

Key Responsibilities
  • Assist the General Manager in managing daily hotel operations, including supervising staff, monitoring performance, and implementing quality control processes.
  • Ensure guest satisfaction by responding to guest complaints, resolving issues, and providing exceptional customer service.
  • Maximize profit through effective cost control, revenue generation, and efficient operations.
  • Oversee service quality, operational efficiency, and guest satisfaction, ensuring compliance with Hilton standards.
  • Implement and manage daily quality processes, including goal communication, staff improvement, and compliance with Hilton standards.
  • Handle emergency situations and incidents, ensuring prompt and effective resolution.
  • Assist in recruiting, hiring, supervising, training, assessing, and evaluating staff members.
  • Directly supervise hotel operations staff, enforcing policies and developing plans for carrying out work programs.
  • Assist in hotel budgeting and forecasting, strategic planning, and managing balanced scorecard performance.
  • Ensure communication channels are in place between departments and follow up accordingly for accountability.
  • Identify operational performance, productivity, and efficiency gaps, and implement measures to correct those deficiencies.
  • Work closely with the General Manager in monitoring policies and guidelines in the day-to-day operation of the hotel to ensure profitability and consistency.
  • Oversee and be accountable for compliance with all legal requirements, including OSHA, health department, fire regulations, etc.
Requirements
  • Bachelor's degree in hospitality or related field; or, equivalent training and experience.
  • Minimum 3 years of experience in hotel management, with at least 2 years in managing staff.
  • Excellent communication skills.
  • Proficiency with Outlook, Word, Excel, and PowerPoint.
  • Experience with hotel operation systems.
  • Skillful in project planning and able to prioritize tasks.
  • Excellent managerial and leadership skills.
  • Proactive and results-driven.
  • Both a team player and captain (hands-on).
  • Attention to details, good organizational skills, and efficient time management.
  • Ability to follow an appropriate course of action based on policies and procedures.
  • Ability to work in a fast-paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.
Working Conditions

Work is normally performed in an interior hotel environment. While performing job duties, the incumbent speaks, listens, completes documents, processes requests, and operates office equipment such as a telephone, calculator, computer, copier, and fax.

Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 25 pounds.

Work may involve some exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

The job requires close vision with or without corrective lenses. This position is required to operate a motor vehicle.

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