Assistant General Manager

4 days ago

Philadelphia, Pennsylvania, United States Trulieve Full time
Job Title: Assistant General Manager

Trulieve is seeking an experienced Assistant General Manager to join our team. As a key member of our retail operations, you will be responsible for delivering exceptional customer experiences and driving sales results.

Key Responsibilities:
  • Assist the General Manager in planning and implementing strategies to drive service standards and positive sales results.
  • Responsible for department scheduling based on business needs.
  • Maintain an ultimate customer experience environment by leading and coaching teams to company service standards.
  • Oversee the daily operations of the store to ensure regulatory compliance and Trulieve's policies and procedures.
  • Partner with the General Manager to provide coaching, training, and development to the showroom team.
  • Monitor Dispensary Associate interactions with customers and ensure proper verbiage is being used.
  • Responsible for handling and resolving patient issues and escalations.
  • Monitor queues in Waitly to ensure timely processing and identify opportunities.
  • Maintain knowledge of loss prevention policies and procedures.
  • Maintain strictest confidentiality in compliance with HIPAA guidelines.
  • Maintain good working relationships with other store operating areas as needed.
Requirements:
  • Minimum of an associate degree is preferred.
  • Must be at least 21 years of age.
  • Must have prior cash handling experience.
  • Management experience, preferably in retail and/or customer service area, is a plus.
  • Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff.
  • Highly motivated, confident, high-energy; flexible and adaptable to changing priorities.
  • Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
  • Strong attention to detail; time-management, prioritization, and organizational skills.
  • Must possess the ability to train, develop, and evaluate a patient consultant team.
  • Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
  • Must be computer literate.
  • Must possess the mental and physical capacities necessary to perform the job duties.
  • Must possess a valid driver's license and a clear driving record.
  • Must be able to pass a comprehensive background record check and drug screening.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by federal, state, or local laws.

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