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Client Service Specialist
2 months ago
We are seeking a highly skilled Client Service Specialist to join our team at Madison Reed Hair Color Bar. As a Client Service Specialist, you will be responsible for providing exceptional guest experiences from arrival to departure, ensuring seamless interactions between guests and our Hair Color Bar team.
Key Responsibilities- Develop and maintain strong relationships with guests, understanding their needs and preferences to provide personalized service.
- Act as a brand ambassador, educating guests about Madison Reed products and services, and promoting our brand values of Love, Joy, Trust, Courage, and Responsibility.
- Contribute to achieving monthly sales goals and key performance indicators, including retail sales, services, and memberships.
- Ensure the Hair Color Bar meets company standards for cleanliness, merchandising, inventory, and asset security.
- Drive revenue growth through upselling and cross-selling services, and promoting our unlimited roots memberships, subscriptions, and home hair care products.
- Entry-level experience in customer service or retail sales, with a preference for salon or beauty industry experience.
- Effective communication, problem-solving, and people skills, with the ability to work in a fast-paced environment.
- Comfortable operating point-of-sale systems and adapting to new technology.
At Madison Reed, we offer a competitive starting hourly rate of $16.90 to $20 per hour, plus commission, tips, and potential bonuses. We also provide opportunities for growth and development, with ongoing training and support to help you succeed in your role.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional guest experiences and promoting our brand values, we encourage you to apply for this exciting opportunity.
