Client Services Specialist

1 week ago

Los Angeles, California, United States AXS Full time

About the Role

As a Ticketing/Client Services Specialist at AXS, you will play a critical role in providing exceptional service and support to our clients at box offices nationwide. You will act as a relationship manager and tech support, advising, assisting, and advocating for ticketing venue partners and providing support for all AXS products and services.

Key Responsibilities

Develop a deep understanding of each client/venue and its unique challenges.

Develop expertise on all products/services, remaining current with all new releases.

Respond to support and service requests from client/venue.

Facilitate the sharing of best practices, offering advice on event and promotion configuration.

Track and report all client interactions to ensure consistent, high-quality service.

Troubleshoot and resolve or escalate technical support issues.

Assist with event and promotion configuration for full-service clients.

Requirements

2-4 years Live event ticketing and event programming experience.

High School Diploma or its equivalency (BA/BS Degree Preferred).

Proficiency with Microsoft Office including Word, Excel, and Outlook.

Proven ability to quickly master new end-user software applications.

Demonstrated written and verbal communication skills.

Ability to provide service in a fast-paced, high-pressure environment.

Ability to successfully handle multiple priorities and complete tasks in a timely manner.

What We Offer

A highly visible and strategic role where you will be working with stakeholders across the business, and directly with our high-profile sports and music clients.

Extraordinary people - we're not kidding.

Meaningful mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.

Opportunities for learning and leveling up through training and education reimbursement.

About AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia, and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location, you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.

About AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows, and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform, and global sponsorship activations to create memorable moments that give the world reason to cheer.

We are dedicated to a diverse, inclusive, and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We're an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

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