Customer Service Representative

2 days ago


Ashland, Virginia, United States Chris Vomund - State Farm Agent Full time
Job Description

As a Receptionist - State Farm Agent Team Member for Chris Vomund - State Farm Agent, you play a vital role in our daily business operations and customer success. You build strong relationships with clients and serve as a liaison between their needs and our agency departments. You also promote relevant products and services to improve their lives.

Responsibilities
  • Establish and maintain customer relationships, following up as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Promote successful and long-lasting customer relationships.
Qualifications
  • Experience in sales, preferably outside sales or inside sales representative, retail sales associate, or telemarketing.
  • Experience managing client relationships.
  • Interest in marketing products and services based on customer needs.
  • Excellent communication skills - written, verbal, and listening.
  • Dedicated to customer service.
  • Able to anticipate customer needs.
  • Able to effectively relate to customers.
Benefits
  • Paid time off (holidays and personal/sick days).
  • Salary plus commission/bonus.
  • 401(k) with 5% company match.
  • Growth potential/opportunities for advancement within my agency.


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