Customer Service Representative

4 days ago


Red Bank, New Jersey, United States Towne & Country Management Full time
About the Role

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Towne & Country Management. As a key member of our community management team, you will be responsible for providing exceptional service to our clients and residents.

Key Responsibilities
  • Fielding Incoming Calls: Respond to and resolve customer inquiries in a timely and professional manner.
  • Work Order Management: Process and manage work orders using our internal software systems.
  • Vendor Communication: Coordinate with vendors to ensure timely completion of work orders and resolve any issues that may arise.
  • Administrative Support: Assist portfolio managers with various administrative tasks, including preparing rule violation letters, summaries, and follow-up communications.
  • Community Mailings: Prepare and distribute community newsletters and other mailings as needed.
  • Board Package Preparation: Assist with the preparation of board packages, including recording minutes and other relevant documents.
Requirements
  • Education: High school diploma required; associate's or bachelor's degree preferred.
  • Experience: At least one year of experience in administrative and customer service roles.
  • Skills: Excellent communication and organizational skills, with the ability to multitask and prioritize effectively.
  • Technical Skills: Proficient in Microsoft Office Suite and Google Suite.
About Towne & Country Management

Towne & Country Management is a leading property management company dedicated to delivering exceptional service and value to property owners and communities. We are committed to professionalism, transparency, and innovation, and offer a comprehensive range of services to support our clients and residents.



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