Customer Service Ambassador

2 weeks ago


Red Bank, New Jersey, United States HMH HOSPITALS CORPORATION Full time

Job Summary:

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Hackensack Meridian Health Hospitals Corporation. As a key member of our Patient Accounting Department, you will be responsible for providing exceptional customer service to our patients and families across the HMH network.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues via telephone, correspondence, and direct patient contact.
  • Collaborate with the Patient Accounting Department to achieve departmental goals and objectives.
  • Provide accurate and timely information to patients and families regarding their accounts and billing inquiries.
  • Work closely with the Customer Service Supervisor to ensure seamless communication and resolution of customer issues.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and supportive work environment.


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