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Automotive Service Representative
2 months ago
The Service BDC Representative plays a vital role in the success of George Wall Ford by providing exceptional customer service and ensuring a seamless experience for our clients. As a key member of our team, you will be responsible for making service appointments, handling customer payments, and communicating with customers in a friendly and professional manner.
Key Responsibilities- Customer Service: Answer phone calls, greet and receive prospects and customers, and provide assistance with their inquiries and concerns.
- Appointment Scheduling: Make service appointments, schedule follow-up appointments, and ensure that customers are notified of any changes or updates.
- Payment Processing: Receive cash, checks, and credit card payments from customers, record the amount received, and issue receipts.
- Communication: Communicate with customers, service teams, and other internal departments to ensure a smooth and efficient experience.
- Excellent Communication Skills: Possess excellent listening and communication skills, with the ability to interact with customers in a friendly and professional manner.
- Organizational Skills: Demonstrate strong organizational skills, with the ability to handle multiple tasks and prioritize responsibilities.
- Team Player: Be a team player, with the ability to work collaboratively with service teams and other departments to achieve common goals.
George Wall Ford is a family-owned and operated business that has been serving the community for over 60 years. We are proud to be one of the highest volume Ford dealers in New Jersey, and we are committed to providing exceptional customer service and support to our clients.
