Director of Casualty Claims Management

6 days ago


Red Bank, New Jersey, United States Markel Service Inc. Full time
About the Role

We are seeking an experienced Senior Claims Director to lead our Casualty Claims Operations team at Markel Service Inc. This is a critical role that requires a strong leader with a proven track record in managing complex claims operations.

Key Responsibilities
  • Claims Operations Leadership: Provide strategic direction and leadership to the Casualty Claims Operations team, ensuring the effective management of complex claims across multiple product lines.
  • Team Management: Foster a culture of excellence, accountability, and continuous improvement within the team, promoting innovation and data-driven decision making.
  • Stakeholder Management: Represent Casualty Claims within the larger claims organization and Markel Service Inc., partnering with underwriting, actuarial, and other departments to drive business objectives.
  • Process Improvement: Develop and implement strategic initiatives to optimize claims processes, improve cycle times, and deliver exceptional customer service.
  • Talent Management: Develop and implement talent management strategies to attract, retain, and develop top-tier claims professionals.
  • Financial Management: Contribute to the overall profitability and financial performance of Markel Service Inc. by ensuring efficient claims handling practices and managing departmental budget and resources.
Requirements
  • Experience: Minimum 12 years of insurance experience, with a minimum of 5+ years managing a large and/or multi-layered team.
  • Leadership: 5+ years of claims-specific leadership experience, with a proven track record of leading high-performing teams.
  • Industry Knowledge: Excellent understanding of casualty insurance products, underwriting, and actuarial functions.
  • Skills: Strong leadership, communication, and problem-solving skills, with the ability to manage multiple priorities and drive business results.
About Markel Service Inc.

Markel Service Inc. is a leading provider of insurance and reinsurance solutions, with a global presence and a commitment to excellence. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.



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