Restaurant Operations Manager

6 days ago


Wilmington, Delaware, United States Baskin Robbins Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Baskin Robbins. As a key member of our management team, you will be responsible for supporting the Restaurant General Manager, Shift leaders, and Team to deliver exceptional guest experiences, operational excellence, and profitable top-line sales.

Key Responsibilities
  • Support the Restaurant General Manager in the overall operation of the restaurant, ensuring compliance with company standards, franchisee policies, and procedures.
  • Perform all duties of the Restaurant General Manager in their absence, including floor operations and Brand Training programs.
  • Lead team meetings and oversee Brand Training Programs, scheduling, training, validating, and certifying team and shift lead staff.
  • Ensure Brand standards, recipes, and systems are executed, and create and maintain a guest-focused culture in the restaurant.
  • Review guest feedback results and implement action plans to drive improvement.
  • Communicate restaurant priorities, goals, and results to restaurant team members.
  • Execute new product rollouts, including training, marketing, and sampling, and maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements.
  • Control costs to help maximize profitability and complete inventory on a periodic basis as determined by the franchisee.
  • Support the Restaurant General Manager in completing the weekly labor schedule, assigning staff, and deploying team members.
  • Manage cash over/short in the restaurant and ensure team members are following franchisee cash management policies.
  • Engage with the company's Field Operations team as appropriate.
Management Responsibilities
  • Recruit, hire, onboard, and develop restaurant team members.
  • Assist team and shift lead performance appraisal process.
  • Coach restaurant team members to drive sales, improve profitability, and guest satisfaction.
Requirements
  • Basic computer skills.
  • Fluent in spoken and written English.
  • Basic math and financial management.
  • Previous leadership experience in retail, restaurant, or hospitality.
Competencies
  • Good analytical skills and business acumen.
  • Ability to work well with others in a fast-paced team environment.
  • On-time, demonstrates honesty, and positive attitude.
  • Willingness to learn and embrace change.
  • Ability to train and develop a team.
  • Guest-focused.
  • Time management.
  • Problem-solving.
  • Motivating others.


  • Wilmington, Delaware, United States HHB Restaurant Recruiting Full time

    Restaurant Service Manager Job DescriptionWe are seeking an exceptional Restaurant Service Manager to lead our team at HHB Restaurant Recruiting. As a Restaurant Service Manager, you will be responsible for overseeing the daily operations of our restaurant, including staff management, customer service, and sales growth.Key Responsibilities:Staff Management:...


  • Wilmington, Delaware, United States Snuff Mill Restaurant, Butchery & Wine Bar Full time

    Position Overview:As a pivotal member of our establishment, the Floor Manager will be instrumental in ensuring that our guests receive outstanding service and that our restaurant operates smoothly. You will collaborate closely with our Owner, Bill Irvin, to maintain high standards and create memorable dining experiences.Key Responsibilities:Operational...


  • Wilmington, Delaware, United States Snuff Mill Restaurant, Butchery & Wine Bar Full time

    Position Overview:As a pivotal member of our esteemed establishment, you will assume the role of Floor Manager, where your leadership will directly influence the guest experience and operational success. Your expertise will be crucial in ensuring that our restaurant maintains its reputation for excellence in Wilmington's vibrant culinary scene.Key...


  • Wilmington, Delaware, United States Snuff Mill Restaurant, Butchery & Wine Bar Full time

    Position Overview:As a pivotal member of our culinary establishment, the Floor Manager will oversee daily operations, ensuring that every guest enjoys a remarkable dining experience. Your leadership will be instrumental in shaping the atmosphere and service quality at Snuff Mill Restaurant, Butchery & Wine Bar.Key Responsibilities:Operational...


  • Wilmington, Delaware, United States Snuff Mill Restaurant, Butchery & Wine Bar Full time

    Position Overview:As a key player in our establishment, the Floor Manager will be instrumental in ensuring outstanding service and operational success. You will collaborate closely with our Owner, overseeing daily activities and enhancing the dining experience for our guests.Core Responsibilities:Operational ManagementService Oversight: Direct and manage the...


  • Wilmington, Delaware, United States Snuff Mill Restaurant, Butchery & Wine Bar Full time

    Position Overview:As a pivotal member of our team at Snuff Mill Restaurant, Butchery & Wine Bar, you will assume the essential role of Floor Manager. Your leadership will be crucial in enhancing our guests' dining experiences and ensuring the smooth operation of our establishment.Core Responsibilities:Operational Leadership: Oversee daily restaurant...


  • Wilmington, Delaware, United States Snuff Mill Restaurant, Butchery & Wine Bar Full time

    Position Overview:We are seeking a passionate and detail-oriented Floor Manager to lead our team at Snuff Mill Restaurant, Butchery & Wine Bar. This role is essential in enhancing our guests' dining experiences and ensuring the smooth operation of our establishment.Key Responsibilities:Operational Leadership: Oversee daily restaurant operations to guarantee...


  • Wilmington, Delaware, United States Gecko Hospitality Full time

    Job Title: Restaurant Operations ManagerJob Summary:We are seeking a highly skilled Restaurant Operations Manager to join our team at Gecko Hospitality. As a Restaurant Operations Manager, you will play a key role in the success of our restaurant by overseeing all aspects of restaurant operations, including front-of-house (FOH) and back-of-house (BOH)...


  • Wilmington, Delaware, United States Gecko Hospitality Full time

    Gecko Hospitality is seeking a driven and experienced Restaurant Operations Manager to join our growing team! We are a vibrant, fast-paced restaurant group known for our unique culinary offerings and exceptional guest experiences. Our commitment to quality and service has made us a beloved destination in the communities we serve. As a Restaurant Operations...


  • Wilmington, Delaware, United States HHB Restaurant Recruiting Full time

    Job OverviewHHB Restaurant Recruiting is seeking an exceptional Restaurant Service Manager to lead our team in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesTeam Leadership: Oversee the daily operations of the restaurant, including staff management, training, and development.Customer Experience: Foster a loyal...


  • Wilmington, Delaware, United States Flynn Taco Bell Full time

    Assistant Manager - Taco BellWe're seeking a skilled and motivated individual to lead our restaurant team as an Assistant Manager. As a key member of our management team, you will be responsible for overseeing daily operations, managing staff, and ensuring exceptional customer service.Key Responsibilities:Lead and manage a team of restaurant staff to achieve...


  • Wilmington, Delaware, United States Qdoba Franchises Full time

    Restaurant Management OpportunityWe are seeking a highly motivated and experienced individual to join our team as a Restaurant Management professional. As a Restaurant Management professional, you will be responsible for overseeing the daily operations of our restaurant, ensuring that all aspects of the business are running smoothly and efficiently.Key...


  • Wilmington, Delaware, United States Seasons Pizza Full time

    About the RoleWe are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Seasons Pizza. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving business growth.Key ResponsibilitiesTeam Management:...


  • Wilmington, Delaware, United States Wendy's Full time

    Why Wendy'sWe are currently hiring Managers who uphold our high standards of quality and customer service. Responsibilities include assisting the General Manager in managing the daily operations of a Wendy's restaurant, participating in achieving store objectives, and assisting in interviewing, recommending, selecting, and training shift supervisors and crew...


  • Wilmington, Delaware, United States Delaware Park Casino & Racing Full time

    Job SummaryWe are seeking a highly skilled Restaurant Operations Manager to join our team at Delaware Park Casino & Racing. As a key member of our management team, you will be responsible for ensuring the smooth operation of our food and beverage outlets.Key ResponsibilitiesDevelop and implement strategies to improve customer satisfaction and loyalty.Manage...


  • Wilmington, Delaware, United States The White House Inn Full time

    OverviewThe White House Inn offers a unique and enchanting retreat, nestled in the scenic Green Mountains. This historic establishment, originally constructed in 1915, has retained its charm and character, making it a beloved destination for visitors seeking a memorable experience.About Clara's Cucina ItalianaLocated within The White House Inn, Clara's...


  • Wilmington, Delaware, United States Delaware Park Casino & Racing Full time

    Job SummaryWe are seeking a highly skilled Restaurant Operations Manager to join our team at Delaware Park Casino & Racing. As a key member of our management team, you will be responsible for ensuring the smooth operation of our food and beverage outlets.Key ResponsibilitiesDevelop and implement strategies to improve customer satisfaction and loyalty.Manage...


  • Wilmington, Delaware, United States Delaware Park Casino & Racing Full time

    Job SummaryWe are seeking a highly skilled Restaurant Operations Manager to join our team at Delaware Park Casino & Racing. As a key member of our management team, you will be responsible for ensuring the smooth operation of our food and beverage outlets, providing exceptional customer service, and maintaining high standards of quality and safety.Key...


  • Wilmington, Delaware, United States Bowlero Corporation Full time

    About the RoleBowlero Corporation is seeking an experienced Executive Chef Manager to lead our kitchen operations. As a key member of our management team, you will be responsible for overseeing the preparation and presentation of our nationally recognized menus, ensuring exceptional customer service, and maintaining high standards of food quality and...


  • Wilmington, Delaware, United States Delaware Park Casino & Racing Full time

    Job SummaryWe are seeking a highly skilled Restaurant Operations Manager to join our team at Delaware Park Casino & Racing. As a key member of our management team, you will be responsible for ensuring the smooth operation of our food and beverage outlets, providing exceptional customer service, and maintaining high standards of quality and safety.Key...