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Restaurant Operations Manager

2 months ago

Wilmington, Delaware, United States Snuff Mill Restaurant, Butchery & Wine Bar Full time
Position Overview:

As a key player in our establishment, the Floor Manager will be instrumental in ensuring outstanding service and operational success. You will collaborate closely with our Owner, overseeing daily activities and enhancing the dining experience for our guests.

Core Responsibilities:

Operational Management
  • Service Oversight: Direct and manage the restaurant's daily operations to guarantee exceptional service delivery.
  • Guest Satisfaction: Ensure every patron enjoys a memorable experience, addressing their needs and preferences.
  • Menu Development: Work alongside culinary staff to create and refresh menu offerings, ensuring they reflect current trends and guest desires.
  • Issue Resolution: Handle customer inquiries and concerns promptly, transforming potential issues into positive outcomes.

Leadership and Team Development
  • Staff Coordination: Schedule and manage staff shifts to maintain high service standards.
  • Team Motivation: Inspire and guide the restaurant team to perform at their best.
  • Recruitment and Training: Attract and onboard talented individuals, providing them with thorough training.
  • Performance Management: Assess staff performance regularly, promoting a culture of growth and improvement.
  • Workplace Culture: Foster a collaborative and positive environment for all team members.

Financial Oversight
  • Inventory Control: Monitor stock levels, forecast needs, and manage inventory to avoid shortages.
  • Cost Management: Oversee supply expenses, ensuring efficient use of resources.
  • Financial Record Keeping: Maintain accurate financial records, contributing to the restaurant's overall fiscal health.

Qualifications:
  • Experience: 3-8 years in a managerial role within the restaurant industry, with a focus on customer service.
  • Knowledge: Strong understanding of food and beverage offerings, along with proficiency in restaurant management systems.
  • Skills: Excellent leadership, communication, and problem-solving abilities; adept in financial management.
  • Attributes: A collaborative team player with strong organizational skills.
  • Flexibility: Willingness to work varied hours, including evenings and weekends.

What We Provide:
  • Creative Opportunities: A platform to showcase your leadership in a renowned dining establishment.
  • Career Advancement: A dynamic environment that encourages professional growth.
  • Competitive Salary: A comprehensive compensation package that promotes work-life balance.

About Us:
At Snuff Mill Restaurant, Butchery & Wine Bar, we are committed to delivering exceptional culinary experiences and fostering a vibrant atmosphere for both our guests and staff.