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Restaurant Operations Manager

2 months ago

Wilmington, Delaware, United States Snuff Mill Restaurant, Butchery & Wine Bar Full time
Position Overview:

As a pivotal member of our team at Snuff Mill Restaurant, Butchery & Wine Bar, you will assume the essential role of Floor Manager. Your leadership will be crucial in enhancing our guests' dining experiences and ensuring the smooth operation of our establishment.

Core Responsibilities:

  • Operational Leadership: Oversee daily restaurant operations to guarantee seamless service delivery.
  • Guest Experience Advocate: Ensure exceptional service, leaving every guest with a memorable experience.
  • Menu Development: Collaborate with culinary staff to curate and refresh menu offerings.
  • Customer Relations: Address customer inquiries and resolve complaints effectively, transforming challenges into positive outcomes.

Team Management:

  • Staff Coordination: Organize and manage staff schedules to maintain optimal service levels.
  • Leadership Development: Inspire and guide restaurant personnel to reach their full potential.
  • Recruitment and Training: Attract and onboard top talent, ensuring comprehensive training for new hires.
  • Performance Management: Assess and enhance staff performance, promoting a culture of continuous improvement.
  • Workplace Culture: Foster a positive and collaborative environment among team members.

Financial Oversight:

  • Inventory Control: Monitor stock levels, forecast needs, and manage inventory to prevent shortages.
  • Cost Management: Oversee supply management, controlling expenses and minimizing waste.
  • Financial Accountability: Maintain accurate records of financial transactions, contributing to the restaurant's fiscal health.

Qualifications:

  • Experience: 3-8 years in a managerial role within the restaurant industry, with a strong focus on customer service.
  • Knowledge Base: Comprehensive understanding of food and beverage, along with proficiency in restaurant management software.
  • Skill Set: Excellent leadership, motivational, and interpersonal skills; adept in critical thinking and problem-solving; strong financial acumen.
  • Personal Attributes: A collaborative team player with outstanding time-management and communication abilities.
  • Flexibility: Willingness to work extended hours, including evenings, weekends, and holidays, while maintaining an active presence on the floor.

What We Provide:

  • Creative Opportunities: A chance to showcase your leadership in a renowned dining establishment.
  • Career Advancement: A dynamic environment that supports your professional growth and skill development.
  • Competitive Package: An attractive salary and benefits structure, with a flexible schedule to promote work-life balance.

Join Us:

If you are passionate about making a significant impact in the culinary scene, we invite you to consider this opportunity.