Program Manager

1 day ago


Frederick, Maryland, United States Service Coordination, Inc. Full time
Job Title: Program Manager - Community Services Coordination

Service Coordination, Inc. (SCI) is seeking a highly skilled and experienced Program Manager to lead our Community Services Coordination program. As a key member of our leadership team, you will be responsible for overseeing the program's operations, ensuring regulatory compliance, and driving programmatic initiatives to achieve strategic goals.

Key Responsibilities:
  • Monitor key performance metrics, including quality compliance, retention, and financial health, to ensure high-quality person-centered services.
  • Develop and implement program priorities, including novel approaches to provide high-quality person-centered services.
  • Provide regular supervision, coaching, and development to a team of supervisors to balance workload and effort.
  • Support supervisors in maintaining service records, person-centered plans, and monitoring service delivery and health and safety for each person supported.
  • Deploy resources efficiently and effectively toward organizational goals.
  • Ensure contractual and regulatory requirements are met.
  • Proactively identify opportunities to improve program efficiencies and develop sound recommendations based on evidence-based analysis.
  • Facilitate a culture of learning, empowering supervisors to make informed independent decisions.
  • Review monthly Quality Assurance data to identify themes and trends and coordinate with Quality Systems to support continuous program improvement.
Requirements:
  • Bachelor's degree in a human service-related field required; Master's degree preferred.
  • At least 3 years of experience in a leadership role at a case management entity.
  • General understanding of core business functions, including project management, accounting and finance, marketing and communications, and legal issues.
  • Ability to work in a mobile work environment.
Competencies:
  • Belief in and ability to implement the principles of person-centered thinking and planning.
  • Strong belief in the provision of community services for people being served by the CCS Program.
  • Proven track record of building relationships and formulating partnerships with external contacts.
  • Ability to effectively facilitate work group and committee meetings.
  • Ability to work collaboratively with different groups or service systems to identify, coordinate, and assure appropriate services.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

Service Coordination, Inc. is an equal opportunity employer and committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture or protected hairstyle, veteran status, or genetic information.



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