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Community Services Program Coordination

2 months ago


Frederick, Maryland, United States Service Coordination, Inc. Full time
Job Overview

Company Overview: Service Coordination, Inc. (SCI) is dedicated to supporting individuals with diverse needs, including those with disabilities, behavioral challenges, and the elderly. Our mission is to provide exceptional services through comprehensive case management and care coordination.

Position Overview: The Community Services Program Manager is responsible for overseeing the operational aspects of the community services program, ensuring adherence to regulatory standards and achieving program-specific objectives aligned with the strategic vision. Reporting directly to the Vice Presidents of Community Services, the Program Manager will ensure the effective delivery of high-quality services while supervising a team of mobile supervisors within a designated region.

Key Responsibilities:

  • Monitor and evaluate key performance indicators, including service quality, client retention, and financial sustainability, implementing corrective action plans as necessary.
  • Lead program initiatives aimed at enhancing service delivery and ensuring compliance with contractual obligations.
  • Provide ongoing support, mentorship, and professional development to supervisors to optimize service delivery and maintain high standards.
  • Facilitate collaboration among program managers to promote consistency and standardization across services.
  • Engage with external stakeholders, including community organizations and regulatory bodies, to foster strategic partnerships.
  • Review and analyze quality assurance data to identify trends and areas for improvement, collaborating with leadership to implement effective solutions.
  • Participate in the recruitment and selection process for supervisory roles, ensuring a qualified and capable team.

Qualifications:

  • A Bachelor's degree in a human services-related field is required; a Master's degree is preferred.
  • A minimum of three years of leadership experience in a case management setting is essential.
  • Strong understanding of project management principles and the ability to work in a dynamic, mobile environment.

Essential Skills:

  • Exceptional communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
  • Demonstrated commitment to person-centered practices and the principles of diversity and inclusion.
  • Proficient in utilizing technology and software applications relevant to case management and service delivery.

This position requires a proactive approach to problem-solving and a dedication to continuous improvement in service delivery.