Patient Access Representative

6 days ago

Gainesville, Florida, United States UF Health Full time
Job Summary

UF Health is seeking a highly skilled Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring the smooth and efficient registration process for patients in our emergency department.

Key Responsibilities
  • Perform all registration functions, including creating or confirming medical records and account numbers.
  • Expedite and provide healthcare access through accurate gathering of demographic, sponsorship, or guardian data, insurance, financial, and statistical information from various sources.
  • Process patient/observation admissions for hospital emergency departments.
  • Ensure reimbursement for services rendered through electronic verification of insurance eligibility/benefits, obtaining insurance authorization within a required timeframe, identification, and collection of patient financial obligation.
  • Use third-party payer resources to verify eligibility, gain authorizations, and check financial obligation of patients.
  • Take an active role in decreasing account receivables by following established guidelines, regulations, and policies during the registration process to increase the facility's first pass yield percentage and decrease account denials.
  • Contribute to the facility's point of service by creating estimates and collecting any monies due at the time service is rendered.
  • Obtain necessary regulatory signatures for consent for treatment, financial responsibility agreements, and HIPAA requirements.
  • Consult and communicate with other hospital departments as required to maintain efficient patient care.
  • Use the Passage point system to screen visitors and create security badges.
Requirements
  • High school diploma or equivalent.
  • One (1) year of clerical experience in a patient or public contact setting OR six months experience in a health-related business office or third-party payor group.
  • College-level work and a working knowledge of medical and insurance industry terminology are preferred.
  • Demonstrated work experience that required performing multiple tasks simultaneously, recognizing and adjusting to changing priorities, making timely decisions with good judgment, and working independently of direct supervision.
  • Proficiency in applications as well as demonstrated ability to work with multiple computer systems is preferred.
  • Demonstrate exceptional verbal analytical and written communication skills.
  • Must be adaptable, tactful, and able to work well under pressure.
  • Must demonstrate an understanding of the 'first impression' position and the need for appropriate dress, attitude, and concern associated with the position.
  • Ability to work scheduled weekend shifts on a rotating basis in addition to regularly scheduled shifts.

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