Patient Care Coordinator

2 weeks ago


Gainesville, Florida, United States VSP Vision Full time

Company Overview

VSP Vision, a leader in eye care, has been dedicated to enhancing the vision health of communities for over 35 years. Our commitment to providing exceptional customer service and quality eyewear ensures that our patients receive the best care possible.

Role Summary

The primary responsibility of this position is to assist patients at Optical Outlets while collaborating with the Doctor and Office Manager to maintain efficient patient flow.

Key Responsibilities

  • Deliver outstanding customer service to attract and retain clients.
  • Welcome patients and clearly communicate the examination process and pricing.
  • Efficiently check-in and pretest patients, ensuring accuracy.
  • Verify insurance information prior to patient consultations.
  • Manage phone inquiries promptly and professionally.
  • Support various office functions, including eyewear dispensing.
  • Act as a resource for colleagues, focusing on delivering exceptional patient satisfaction from the initial interaction.
  • Carefully adjust and fit eyewear, paying attention to detail.
  • Report any office-related issues to the Office Manager.
  • Complete tasks as assigned by the Office Manager.

Qualifications

Typically, candidates will possess the following skills and abilities:

  • 1-2 years of experience in a related field.
  • Proficient in the MS Office suite.
  • Strong verbal communication skills to manage multiple tasks and respond to inquiries.
  • Effective written communication skills for documenting patient visits.
  • Excellent interpersonal skills for building rapport with patients.
  • Adept at asking relevant questions to assess patient needs.
  • Ability to multitask and interact with patients in a fast-paced environment.

Compensation and Benefits

The salary range for this role is $15.00 per hour. Compensation may vary based on experience and other job-related factors. Eligible bonuses and commissions may also be included as part of the compensation package.

VSP Vision offers a comprehensive benefits package designed to support the overall well-being of our employees and their families, including:

  • Medical and dental insurance.
  • Complimentary vision care insurance and eyewear discounts.
  • 401(k) retirement plan with employer matching.
  • Paid vacation and holidays.
  • Life, accidental, and disability insurance options.
  • Employee Assistance Program (EAP) access for employees and their families.

VSP Vision is an equal opportunity employer, considering applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or veteran status. We maintain a drug-free workplace and conduct pre-employment substance abuse testing.



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