Financial Operations Lead
7 days ago
Ramp is a leading financial technology company that provides innovative solutions for modern finance teams. As a Risk Operations Lead, you will play a critical role in executing and maintaining operational initiatives that manage credit and fraud risk for Ramp's growing customer base.
Key Responsibilities- Execute Ramp's risk management policies on key risk portfolio management interactions, including payment holds/requests, credit limit increase, and delinquency management for Ramp's corporate credit card and bill pay products.
- Help own and define agenda of policy development and implementation across risk operators.
- Mentor and eventually manage more junior risk operators to make sound decisions on complex risk matters.
- Support leadership in initiatives and develop Risk Ops KPIs.
- Provide best-in-class customer experience while managing credit and fraud risk by effectively managing customer support requests.
- Work directly with internal and external stakeholders on documentation of processes, escalations, and risk updates across the organization.
- Own a critical piece of the feedback loop to improve our customer user experience, including partnering with product and engineering to build best-in-class risk tooling to increase operational efficiency.
- Minimum 7 years of experience in Credit Risk Management, Fraud Risk Management, or Underwriting.
- Minimum 2 years of people management in Risk Operations.
- Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries.
- Excellent written and verbal communication skills.
- Strong background in customer support.
- Investigative and critical thinking skills.
- BA/BS from an accredited university.
- Experience in high-growth startups.
- Experience building complex financial products.
- Strong background in customer support.
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