Automotive Service Consultant

2 days ago


Asheville, North Carolina, United States Asheville Ford Lincoln Full time
Job Overview

We are seeking a highly organized and friendly Service Advisor to join our team at Asheville Ford Lincoln. As a Service Advisor, you will play a critical role in ensuring our customers receive prompt, courteous, and effective service.

Key Responsibilities
  • Oversee service orders and flow of the Drive Lane to ensure seamless customer experience
  • Take ownership of customer inquiries, providing concierge support to ensure satisfaction
  • Manage daily inventory of technicians' time to consistently sell to service customers
  • Distribute work between technicians efficiently to meet customer needs
  • Answer technical questions about vehicle problems, warranties, services, and repairs
  • Maintain Customer Success Index at or above company standards
Requirements
  • Organized and friendly personality with excellent communication skills
  • Demonstrated ability to manage others and work with little supervision
  • Time management skills and ability to prioritize tasks
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
What We Offer
  • FREE COMPANY PAID HEALTH INSURANCE
  • Dental, Vision Insurance, and HSA account available
  • Short and Long Term Disability Insurance
  • 401k plans
  • Paid Vacations
  • Paid Holidays
  • Holiday lunches/grill outs
  • Employee appreciation celebrations
  • Career advancement opportunities, promote from within
  • Discounts on products and services
  • Family owned and operated
  • Long term job security

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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