Bus Operations Supervisor

2 weeks ago


Durham, North Carolina, United States GoTriangle Full time
Job Overview

GENERAL SUMMARY OF RESPONSIBILITIES

This role is crucial for overseeing the punctual and scheduled operation of bus services, along with the daily supervision of bus operators. The incumbent is tasked with ensuring safe and efficient transit services through effective coaching, counseling, and disciplinary actions for all bus operators under GoTriangle.

KEY DUTIES AND RESPONSIBILITIES

  • Manage dispatch operations, radio communications, and field activities, rotating through various assignments and acquiring necessary training and certifications.
  • Make informed decisions regarding scheduled bus services and passenger safety, utilizing knowledge of traffic laws and GoTriangle policies.
  • Address daily operational challenges such as vehicle malfunctions, accidents, detours, and service delays, employing independent judgment and statistical analysis.
  • Implement GoTriangle policies in assigning daily work and managing scheduling irregularities, including documentation of attendance and leave requests.
  • Act as a representative of management in enforcing policies and procedures, managing grievances, and initiating disciplinary actions as necessary.
  • Supervise and evaluate bus operators, fostering high productivity and morale through performance assessments and recommendations for improvement.
  • Participate in the recruitment process, recommending candidates and coordinating training to enhance employee skills.
  • Ensure compliance with local, state, and federal regulations governing transit operations, liaising with local authorities as needed.
  • Handle passenger disputes and manage accident scenes, providing direction and analyzing incidents for future training and operational improvements.
  • Propose enhancements to operational efficiency, streamline processes, and collaborate with other departments to optimize service delivery.
  • Support GoTriangle's commitment to diversity and inclusion by promoting equitable practices within the organization.
  • Perform additional duties as assigned.

MINIMUM QUALIFICATIONS

  • Associate's degree in Business Administration, Transportation, or a related field from an accredited institution.
  • Three years of experience in transit operations and employee supervision.
  • Possession of or ability to obtain a Class B Commercial Driver's License with passenger endorsement.
  • Six years of driving experience with a clean driving record and capability to operate vehicles in adverse weather conditions.
  • Exhibit a professional demeanor and maintain excellent attendance.
  • Demonstrate proficiency in bus operator responsibilities and meet Department of Transportation physical requirements.
  • Experience in managing transit operations with strong leadership and decision-making skills.
  • Ability to foster collaboration among various departments and transit partners.
  • Proficient in Microsoft Office and possess strong interpersonal communication skills.

WORKING CONDITIONS

Work may involve exposure to dust, noise, and extreme temperatures. Adherence to safety protocols and use of protective equipment is required while visiting operational facilities.


PHYSICAL DEMANDS

This position may require exerting up to 10 pounds of force occasionally, with sedentary work involving prolonged sitting.


EEO STATEMENT

GoTriangle is an equal opportunity employer committed to diversity and inclusion in the workplace.



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