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Paratransit Operations Coordinator

2 months ago

Durham, North Carolina, United States GoTriangle Full time
Job Summary

We are seeking a highly skilled and experienced Paratransit Dispatch I to join our team at GoTriangle. As a key member of our operations team, you will be responsible for directing the day-to-day route operations, ensuring safe, cost-effective, and on-time performance.

Key Responsibilities
  • Route Management: Assign vehicles to operators, monitor schedules, and record daily work status.
  • Communication: Perform periodic radio checks, monitor operation of fareboxes, and receive and schedule transportation requests from the public.
  • Problem-Solving: Promptly advise supervisors of field problems, maintain a log of occurrences, and maintain customer service goals.
  • Supervisory Duties: Provide employee performance feedback, recommend developmental training, and provide disciplinary action.
  • Regulatory Compliance: Interpret and enforce Work Policies, Rules, and Procedures; FTA, ADA, and DOT guidelines regarding transit operations.
  • Employee Coaching: Provide coaching and guidance to employees to ensure compliance with safety rules and regulations.
  • Administrative Tasks: Complete and balance daily payroll/time cards, coordinate detour and route changes, and ensure all operators follow safety rules and regulations.
Requirements
  • Education: Associate's Degree from an accredited college or university.
  • Experience: Three years transit-related experience.
  • Knowledge and Skills: Knowledge of existing transit routes and bus stop locations, ability to read a map, use proper telephone etiquette and radio procedures, and work various shifts and at various locations as needed.
  • Certifications: Must have or be able to obtain a class B CDL with P endorsement and meet the Department of Transportation physical requirements.
  • Personal Qualities: Ability to react calmly and quickly in emergency situations, excellent oral and written skills, and ability to communicate instructions to bus operators.
Working Conditions

Works in an environment where there is some exposure to dust, noise, or extreme temperatures. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals.

Physical Requirements

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally.