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Marine Service Shop Supervisor
2 months ago
Boater's World Marine Centers is a premier marine dealership dedicated to delivering outstanding service and top-notch products for boating enthusiasts. We are currently looking for a skilled and experienced Shop Foreman to enhance our service department operations.
Position Summary:
The Shop Foreman will be responsible for managing the daily functions of our service department, ensuring smooth workflows, high-quality repairs, and exceptional customer service. This position blends hands-on technical expertise with leadership duties, including supervising technicians and achieving productivity goals.
Core Responsibilities:
Leadership and Oversight:
- Oversee and coordinate the activities of service technicians and support personnel.
- Set a standard through exemplary practices in technical work and customer relations.
- Conduct regular evaluations of performance, providing constructive feedback and promoting a positive work atmosphere.
- Train and guide technicians to keep them informed about industry standards and dealership protocols.
Operational Oversight:
- Organize and delegate tasks to technicians, ensuring timely and efficient job completion.
- Monitor productivity metrics, including hours per repair order, labor rates, and parts utilization.
- Ensure a well-organized and safe workshop environment, with proper maintenance and storage of tools and equipment.
Customer Engagement:
- Guarantee that customer service expectations are met by supervising repair quality and addressing customer inquiries or issues.
- Maintain communication with customers regarding service updates, repair suggestions, and cost assessments.
Administrative Responsibilities:
- Oversee repair order processes, ensuring precision in diagnostics, parts procurement, and billing.
- Monitor and report on essential performance indicators, including hours billed, labor efficiency, and parts profitability.
Technical Proficiency:
- Engage in hands-on repair and maintenance tasks as necessary, including diagnostics and troubleshooting.
- Stay informed about industry developments and technological innovations to provide superior service.
Qualifications:
- Demonstrated experience in a marine service setting, with a solid background in managing technicians and shop operations.
- A minimum of 3 years in a marine service role, including at least 1 year in a supervisory capacity.
- Comprehensive knowledge of marine equipment, repair methodologies, and diagnostic instruments.
- Strong leadership and communication abilities, capable of effectively motivating and managing a team.
- Familiarity with DMS systems and software tools (e.g., Lightspeed).
- Excellent organizational and problem-solving skills, focused on efficiency and customer satisfaction.
- Ability to collaborate with other departments while fostering a positive work environment.