Risk Management Team Lead

7 days ago


Edison, New Jersey, United States Foundation Risk Partners Full time
Job Summary

The Commercial Lines Operations Manager is a key role at Foundation Risk Partners, a leading insurance brokerage and consulting firm. This position is responsible for ensuring a positive experience for clients by coaching and managing other employees. The Commercial Lines Operations Manager will also assist with the execution of daily operations by overseeing staff training and team building exercises of the Commercial Lines Department.

Key Responsibilities
  • Actively seek to resolve any concerns while adhering to company policy and standards.
  • Ensure company goals and objectives are being met by each employee and provide constructive feedback.
  • Address client concerns about policies, services rendered, or employee interactions.
  • Train new employees on company standards and procedures, from handling negative client experiences to interacting with clients.
  • Stay abreast of current market conditions while meeting client needs and book of business consistency throughout the department.
  • Manage time and attendance for direct reports.
  • Stay abreast of expiration, A/R, and other quality assurance control for direct reports.
Competencies & Qualifications
  • Ability to organize training initiatives for the department within the company.
  • Ability to effectively organize and manage multiple company initiatives and encourage coworkers to do the same.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.), SharePoint Designer, and InfoPath, Adobe Pro, with strong technical/computer ability, including knowledge of SharePoint Online and Office 365.
  • Proficient in insurance agency management software/system (Vertafore, AMS360).
  • Instructional experience in a group business setting.
  • Strong understanding of business goals and standards for customer service.
  • Ability to analyze company needs, employee development, and goal setting.
  • Ability to communicate effectively with senior management and other departments.
  • Extensive knowledge of management strategies and practical application in the workplace.
Education & Experience
  • Bachelor's degree in Management or relevant field preferred.
  • 3-5 years' experience in a supervisory role.
  • 3-5 years' experience in insurance.


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